Client Services Manager (Spanish Speaking)

Live Nation Entertainment; Farringdon; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Tickets to shows

Unlimited annual leave

On-site gym and coffee bar

Job summary

Live Nation Entertainment is seeking a driven Client Services professional to manage VIP Nation International client portfolios across EMEA from its London base. You will own budgets, develop commercial proposals and act as the main contact for artist teams through every tour phase, including Spanish-speaking clients.

The role requires business-level Spanish and English, a proven track record in live events or music, and the ability to manage multiple tours with speed and relationship building.

Qualifications

• Strong background in client services or account management within live events or the music industry.
• Business-level Spanish and English (spoken and written) — essential for managing Spanish-speaking clients across EMEA.
• Proven ability to grow and retain a portfolio, identify opportunities, and present commercial proposals.

Responsibilities

• Take end-to-end ownership of client and tour onsales, from brief to programme setup and execution.
• Act as central contact for artist teams across the full tour lifecycle.
• Build and deliver VIP programme budgets, package descriptions, pricing strategies and decks.
• Drive retention and actively develop new business leads across EMEA.
• Lead commercial conversations and negotiate/close with clients.
• Coordinate tour logistics with fulfilment, operations and finance teams.

Skills

Client management

Spanish language

English language

Budget management

Proposal development

Negotiation

Excel

Stakeholder mgmt

Travel flexible

Relationship building

Tools

CRM software

MS Excel

Job description

Job Summary

Company: Live Nation

Department: VIP Nation International

Location: Farringdon, London with travel

Reports to: Director, Client Services

Working Hours: Full-time. Some evening and weekend work may be required including national and international travel.

Job Type: Permanent

Role Description

VIP Nation International provides world class VIP package solutions for a wide range of artists and their fans on tours across EMEA and special events. Alongside global event organisers, VIP concepts and products are developed to offer an elite fan experience for some of the biggest artists in the world.

In this role you will be responsible for managing a portfolio of clients from proposal through to completion — owning budgets, building commercial proposals, and acting as the point of contact for artist teams across the full life of a tour. You will be accountable for both retaining and growing existing client relationships and for identifying and developing new business opportunities across EMEA.

You will need to have a strong background in client services or account management within the live events or music industry, with a proven track record in commercial growth and new business. Business-level Spanish (spoken and written) is essential — you will manage Spanish-speaking clients and territories across EMEA and be expected to conduct client communications, proposals, and presentations in Spanish although day-to-day business is conducted in English. The ability to manage multiple clients simultaneously, work at pace, and build lasting relationships with artist teams and internal stakeholders is key to succeeding in this role.

This role is based in London, UK.

What We Can Offer You

Live Nation offers impressive employee benefits including tickets to shows and festivals and unlimited annual leave. The Farmiloe Building in Farringdon, London is a beautiful office to work in. Staff can enjoy use of arcade games in the basement games room, onsite gym equipment plus fitness and meditation classes. In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. We hold regular staff events in our atrium stage space including hosting speakers and open mic nights to showcase Live Nation employee talent.

Who You Are

Competencies / Skills / Knowledge / Experience

• Demonstrable experience in client services or account management in the music or entertainment industry.
• Business-level Spanish and English (spoken and written) — essential. Please submit applications in English.
• Proven ability to manage and grow a client portfolio, with a demonstrable track record of driving new business, identifying commercial opportunities, and converting leads into long-term clients.
• Experience of accurately managing budgets to deadline.
• Confidence in building and presenting commercial proposals and pitch decks.
• Proficiency in Microsoft applications, especially Excel, is essential.
• Strong analytical skills with the ability to interpret data and inform pricing and strategy decisions.
• Exceptional communication and interpersonal skills.
• Ability to liaise directly with tour directors, tour managers, agents, and internal touring teams.
• Confident presenting ideas and proposals at a senior level.
• Ability to manage multiple clients simultaneously in a fast-paced environment.
• Additional European languages advantageous.

Behaviours

The following attributes determine how the role will be carried out and are required to be a success

• Proactive and demonstrates initiative.
• Commercially minded with a drive to identify and pursue new opportunities.
• Organised and deadline focused.
• Team-player with a can-do attitude.
• Self-motivated and takes ownership for personal and professional development.
• Adaptable in any given situation.
• Comfortable with national and international travel for work.

What The Role Includes

• Take full end-to-end ownership of the client and event onsale process — from initial brief and proposal through to programme setup, onsale, and execution — collaborating with internal teams to ensure seamless delivery at every stage.
• Act as the central point of contact and relationship holder for the full life of a tour — from first engagement through to post-show wrap — building trusted, long-term client relationships.
• Build and deliver VIP programme budgets, package descriptions, pricing strategies, and pitch decks.
• Drive retention of existing clients while actively identifying and developing new business leads and opportunities across EMEA.
• Lead commercial conversations with potential and existing clients, with confidence to negotiate and close.
• Manage tour logistics from inception to execution, coordinating with fulfilment, operations, and finance teams.
• Collaborate with the Director of Client Services to align commercial activity with broader business objectives.
• Manage tour budgets and analyse final performance, presenting findings and recommendations.
• Uphold and contribute to VIP Nation policies and best practices across in-office systems and event execution.

Equal Opportunities

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.

The Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com

APPLICATION DEADLINE

1st September 2026. We reserve the right to close applications at any time.