Client Services Manager, Investment Operations

Northern Trust Corporation; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading financial institution is seeking a Client Services Manager to manage relationships within investment operations in London. The successful candidate will ensure seamless collaboration, support service delivery, and have strong communication and analytical skills. Join a workplace focused on innovation and professional growth.

Qualifications

• Proven proactive client service experience.
• Analytical and problem solving skills.
• Ability to prioritize and multi-task.

Responsibilities

• Manage relationships between clients, internal teams, and custodians.
• Conduct regular service reviews and monitor performance.
• Serve as an escalation point for custodian-related issues.

Skills

Communication

Analytical Skills

Problem Solving

Job description

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Client Services Manager, Investment Operations, London

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Client:

Northern Trust Corporation

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

9e70e6a9ee08

Job Views:

3

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role/ Department:

To manage relationships between our clients, internal teams and custodians. This role serves as a key point of contact to ensure seamless collaboration, efficient issue resolution, and high-quality service delivery. The ideal candidate will have strong communication skills, a service-oriented mindset, and experience in financial operations or custody services.

In addition act as support to the Shared Service Management function established to monitor, oversee and improve the overall service to end clients and the Client SLA Management and Oversight Function.

The key responsibilities of the role include:

• Act as the primary liaison between clients, internal departments and external custodians.
• Conduct regular service reviews with custodians to monitor performance, ensure SLA compliance, and address operational issues.
• Serve as an escalation point for custodian-related issues, ensuring timely and effective resolution.
• Monitor and assess custodian service levels, escalating concerns and recommending improvements as needed.
• Maintain documentation of custodian interactions including service reviews and quarterly scorecards.
• Stay informed about industry trends, custodian capabilities, and regulatory changes impacting custody services

The successful candidate will benefit from having:

• Excellent oral and written communication skills
• Able to prioritize and multi-task
• Analytical and problem solving skills
• Knowledge of financial services, asset management and/or investment operations
• Works with a sense of urgency
• Previous Financial Industry Operations, Asset Management and/or Investment Operations experience a plus
• Previous exposure to business process and/or technology enhancement initiative
• Previous management and leadership experience within a relevant role
• Previous Client Service experience in a service oriented environment

Skills/Qualifications:

• Proven proactive client service experience
• Demonstrated knowledge and delivery of solutions and responsiveness
• Proven analytical/problem solving through organisation and time management
• Demonstrated ability to build strong internal and external network to assist in the timely resolution of enquiries/issues
• Initiative to independently accomplish tasks and make decisions
• Manage multiple priorities considering client impact, timeframe complexity and risk
• Ability to represent Northern Trust in external meetings and the client in internal meetings

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at .

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.