Client Services Manager / Housing Manager

Seven Group Holdings Limited; Yeovil; On-site; GBP 2,066,000 - 3,444,000; Full time

Benefits offered by this job

Locum-friendly scheduling

Training opportunities

Professional development

Competitive compensation

Community-focused Yeovil environment

Job summary

Seven Group Holdings Limited is seeking a Client Services Manager / Housing Manager in Yeovil. This full-time role focuses on leading a team to deliver high-quality, person-centred housing services with safeguarding at the core.

You will supervise a client-facing team, manage performance, coach colleagues, and ensure resources meet contract needs while maintaining safety and quality standards in the community setting.

Qualifications

• Experience delivering support in housing or care environments.
• Proven people management skills in a similar setting.
• Ability to think holistically and consider wider impact of decisions.
• Passion for unlocking potential of others and supporting colleagues to excel.
• Skilled in active listening and providing constructive feedback.
• Advocacy for clients and understanding their needs.
• Adaptability to provide flexible, personalised client services.

Responsibilities

• Lead a committed team delivering efficient, high-quality services.
• Supervise client-facing colleagues delivering person-centred services within a defined area.
• Manage and monitor team performance; set objectives and conduct reviews.
• Coach team members to deliver outstanding client services.
• Allocate resources based on client needs and contract requirements.
• Conduct health and safety checks, risk assessments and maintain records.
• Serve as a leadership role model and promote a positive team culture.
• Act as Designated Person for Safeguarding and ensure staff training.
• Collaborate with Enterprise/Development colleagues to support safeguarding for all ages.

Skills

People management

Active listening

Safeguarding awareness

Holistic thinking

Adaptability

Client advocacy

Job description

Embark on an exciting new opportunity as a Client Services Manager / Housing Manager in the charming town of Yeovil. This full-time role promises a fulfilling career path with the promise of making a real difference in the community. With an hourly rate to be confirmed, you'll be at the helm of our client-focused operations, ensuring high-quality and person-centred services in the housing sector.

Perks and benefits:

• Enjoy the flexibility that locum work provides; experience the freedom to craft your schedule while honing your skills in diverse settings.
• Additionally, you will be part of a vibrant team that values personal growth and professional development.
• Dive into numerous training opportunities that will expand your knowledge and boost your career.
• Enjoy competitive compensation and the chance to network with professionals across the region.
• And, working in Yeovil, you'll benefit from picturesque countryside views and a welcoming community atmosphere.

What you will do:

• Lead a committed and motivated team delivering efficient, high-quality, and cost-effective services that empower clients to live independently.
• Supervise a team of client-facing colleagues to provide person-centred services within a defined area.
• Manage and monitor team performance, setting objectives, and conducting regular performance reviews.
• Coach team members to deliver outstanding client services and continuously improve service quality.
• Allocate resources based on client needs and contract requirements to ensure superior service delivery.
• Conduct health and safety checks, risk assessments, and maintain records to safeguard all colleagues and clients.
• Serve as a leadership role model, promoting a motivated and committed team culture.
• Be the Designated Person for Safeguarding and ensure all team members receive necessary information and training in this area.
• Work with Enterprise and Development colleagues to address safeguarding concerns and support safeguarding efforts for adults, children, and young people.

Experience in delivering support in a housing or care environment.

• Proven people management skills within a similar setting.
• Ownership of joint issues with a focus on resolution.
• Ability to think holistically, considering the wider impact of decisions.
• Passion for unlocking the potential of others and supporting colleagues to excel.
• Skilled in active listening and providing constructive feedback.
• Advocacy for clients and a deep understanding of their needs.
• Adaptability to provide flexible, personal client services.

In Yeovil, you'll find not only a great place to work but also a delightful place to live. The town offers a perfect mix of historical charm and modern amenities, with beautiful countryside on your doorstep for weekend adventures. Join us and make your impact in a place that truly values its community and employees.