Client Services Manager - Contract

Davies; United Kingdom; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the insurance market is looking for a Client Services Manager to maintain and enhance client relationships. This role involves managing onboarding, ensuring service delivery, and proactively addressing client needs in a dynamic environment. Ideal candidates will possess strong communication and relationship management skills, as well as knowledge of the property insurance sector.

Benefits

Innovation Lab and leadership training

Funding for professional qualifications

Pension scheme and life assurance

Flexible working options and generous holiday entitlement

Qualifications

• Experience in relationship management in insurance.
• Strong communicator able to build client relationships.
• Knowledge of the property insurance claims market.

Responsibilities

• Manage daily interactions with a portfolio of clients.
• Advocate for client needs to ensure first-class service.
• Support onboarding of new clients and coordinate service tailoring.

Skills

Relationship management

Communication

Knowledge of property insurance claims

Proactive problem-solving

Attention to detail in reporting

Job description

Client Services Manager - Contract

Department: Claims Management

Employment Type: Secondment

Location: Home United Kingdom

Description

Opportunity in client services with a supportive team environment

Client Service Managers serve as vital points of contact for Davies insurance market clients. They develop strong relationships with technical and procurement teams within client organizations, establishing themselves as trusted advisors. They understand client needs and advocate for those needs internally to ensure top-tier service delivery. Effective communicators and commercially savvy, Client Service Managers immerse themselves in client businesses, anticipating challenges and proactively identifying opportunities to strengthen relationships. In our core and volume property team, their role encompasses managing client engagement from onboarding to ongoing performance reporting.

Key Responsibilities:

1. Client Relationship Management: Manage daily interactions with a portfolio of core and volume property clients to meet expectations and foster positive relationships. Build and maintain relationships with technical and supply chain teams within client organizations. Gather client feedback and insights to inform tailored engagement plans.
2. Service Delivery: Advocate for client needs internally to ensure aligned, first-class service. Monitor adherence to contractual obligations and SLAs/KPIs, coordinating internal activities to optimize service and resolve issues promptly.
3. Onboarding and Implementation: Support the onboarding of new property clients, ensuring smooth and timely launches. Work closely with clients to understand and tailor services to their needs. Coordinate with internal teams for setup and configuration.
4. Performance Management and Reporting: Collaborate with the reporting team to produce accurate client management information. Monitor and report on service performance metrics, conducting regular reviews to assess satisfaction and identify improvements.
5. Proactive Engagement: Stay informed on property market developments to anticipate client challenges and opportunities. Engage internal teams proactively to maintain high service standards and inform clients of relevant industry updates with suggested solutions.

Knowledge and Skills:

• Relationship management experience in the insurance industry
• Confident communicator capable of building relationships
• Knowledge of the property insurance claims market
• Proactive and autonomous in responding to client challenges
• Strong understanding of MI reporting with attention to detail

Benefits:

• Career & Purpose: Innovation Lab, leadership training, funding for professional qualifications, learning opportunities
• Environmental & Social: The Davies Foundation, charity funding, employee resource groups, volunteering programs
• Financial Health: Pension scheme, discounts, life assurance, referral bonuses, cycle-to-work, lease cars, incentive plans, enhanced parental leave
• Mental & Physical Wellbeing: Wellbeing center, retail discounts, confidential helpline, generous holiday entitlement, flexible working options, inclusive policies, flexible benefits