Client Services Manager / Account Manager

Thorn Baker Industrial; Leicester; On-site; GBP 30,000 - 45,000; Full time

Job summary

Thorn Baker Industrial is seeking an experienced Client Services Manager / Account Manager to join their client services department. The successful candidate will excel in project management, delivering exceptional customer service in a fast-paced manufacturing environment. Ideal applicants will have a manufacturing background, strong interpersonal skills, and a methodical approach to project management.

Qualifications

• Must have experience in project management and client-facing roles.
• Experience in POS or POP environment is ideal.

Responsibilities

• Manage multiple client briefs throughout various stages of project management.
• Deliver outstanding customer service and maintain effective client relationships.
• Oversee the administration of up to 30 projects simultaneously.

Skills

Project Management

Communication

Time Management

Interpersonal Skills

Attention to Detail

Reporting Skills

Adaptability

Multi-tasking

Education

Experience in a manufacturing type industry

Tools

MS Office

Job description

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Job Reference:

ebfa13a3cb4e

Job Views:

7

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Thorn Baker Industrial Recruitment are looking for an experienced client facing (internal only) Client Services Manager / Account Manager, with strong project management skills, looking for their next career move

We are looking for someone who has worked in a similar type of role, ideally from a POS background but needs to be from a manufacturing type company

The Job:

• You will be working in their client services department
• Your role will involve delivering outstanding customer service through excellent communication and attention to detail, to demanding clients, in a fast paced environment.
• The role heavily involves internal project management and administration of up to 30 projects at any one time, with an average of 15-20. The ideal candidate will have experience in managing this type of workload
• On a daily basis, you will be required to manage new client briefs, understand them and prepare them, to be presented into the business for processing through various departments. You will usually be handling multiple briefs at various stages of the estimating, development, manufacturing and despatch phases, whilst at the same time keeping your clients fully informed of the progress of their projects.
• You will be involved in all aspects of the project management cycle, from start to finish.
• Working Monday to Friday 8am-5pm with a 4pm finish on a Friday
• Salary is negotiable, depending on your experience
• Need to have experience in a manufacturing type industry - ideally POS or POP but the right attitude is required
• Have good interpersonal skills.
• Have excellent time management / multi-tasking skills / able to prioritise effectively..
• Have excellent reporting skills.
• Have excellent IT skills (MS Office).
• Be adaptable as things can change at any time
• Be comfortable building and maintaining effective client and internal relationships.
• Have exemplary levels of attention to detail.
• Have strong written and verbal communication skills.
• Be target driven with an ability to work independently and efficiently.
• Be methodical, precise and be able to maintain accurate record systems and report accordingly.

For further information, please call our office on 0116 429 3102 or email:[emailprotected]

If this position is not the one for you, we have more great roles on our jobs page, why not take a look here:https://www.thornbakerindustrial.co.uk/job-search