Client Services Manager / Account Manager

Thorn Baker Group; Leicester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Client Services Manager with strong project management skills for their client services department. The role involves managing multiple projects and delivering excellent client communication in a fast-paced manufacturing environment. Ideal candidates will have relevant experience and interpersonal skills, with the ability to prioritize effectively.

Qualifications

• Experience in a client-facing role in a manufacturing type industry, preferably POS.
• Strong project management and communication skills are essential.
• Ability to manage up to 30 projects simultaneously.

Responsibilities

• Deliver outstanding customer service through communication and attention to detail.
• Manage client briefs throughout the project management cycle.
• Handle multiple briefs at various stages while keeping clients informed.

Skills

Project Management

Communication

Attention to Detail

Time Management

Interpersonal Skills

Reporting Skills

Multi-tasking

IT Skills (MS Office)

Job description

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Client:

Thorn Baker Group

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

0980e4bfc774

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Thorn Baker Industrial Recruitment are looking for an experienced client facing (internal only) Client Services Manager / Account Manager, with strong project management skills, looking for their next career move

We are looking for someone who has worked in a similar type of role, ideally from a POS background but needs to be from a manufacturing type company

The Job:

• You will be working in their client services department
• Your role will involve delivering outstanding customer service through excellent communication and attention to detail, to demanding clients, in a fast paced environment.
• The role heavily involves internal project management and administration of up to 30 projects at any one time, with an average of 15-20. The ideal candidate will have experience in managing this type of workload
• On a daily basis, you will be required to manage new client briefs, understand them and prepare them, to be presented into the business for processing through various departments. You will usually be handling multiple briefs at various stages of the estimating, development, manufacturing and despatch phases, whilst at the same time keeping your clients fully informed of the progress of their projects.
• You will be involved in all aspects of the project management cycle, from start to finish.
• Working Monday to Friday 8am-5pm with a 4pm finish on a Friday
• Salary is negotiable, depending on your experience
• Need to have experience in a manufacturing type industry - ideally POS or POP but the right attitude is required
• Have good interpersonal skills.
• Have excellent time management / multi-tasking skills / able to prioritise effectively..
• Have excellent reporting skills.
• Have excellent IT skills (MS Office).
• Be adaptable as things can change at any time
• Be comfortable building and maintaining effective client and internal relationships.
• Have exemplary levels of attention to detail.
• Have strong written and verbal communication skills.
• Be target driven with an ability to work independently and efficiently.
• Be methodical, precise and be able to maintain accurate record systems and report accordingly.

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Created on 02/06/2025 by TN United Kingdom