Client Services Manager

Home Group; Stroud; On-site; GBP 29,000; Full time

Job summary

An established industry player is seeking a Client Services Manager to lead a dedicated team in providing essential support services in Gloucester and Stroud. This role offers a unique opportunity to empower colleagues and make a significant impact on customers facing high-level support needs. You will oversee a diverse range of properties, ensuring quality service delivery while fostering an inclusive and supportive environment. With flexible working hours and a commitment to colleague wellbeing, this position is perfect for someone passionate about making a difference in the community.

Benefits

34 days leave, increasing to 39

Health cash plan saving up to £1140/year

High street discounts

Opportunities for career growth

Colleague wellbeing support

Qualifications

• Strong leadership and communication skills are essential for this role.
• Experience in housing or care settings is a must.

Responsibilities

• Lead support workers to deliver quality housing support services.
• Promote the service to enhance visibility and accessibility.
• Ensure service quality through KPIs and customer satisfaction.

Skills

Excellent communication skills

Leadership experience

Team empowerment

Understanding of customer situations

Experience in housing or care settings

Job description

Job Description - Client Services Manager (25783)

Position: Client Services Manager

Location: Covering services in Gloucester and Stroud

Type: Permanent, full-time (37.5 hpw)

Salary: £28,890 pa and benefits including Health Cash Plan

About the Role

Join us as our Client Services Manager to lead our ABS Gloucestershire team, supporting properties in Gloucester and Stroud. You will oversee services for customers with high-level support needs, including alcohol and substance misuse, mental health, and homelessness, across 4 properties ranging from self-contained bedsits to a one-bedroom flat. This is your chance to empower colleagues and deliver excellent outcomes for customers.

Key Responsibilities

1. Lead support workers and coordinators to deliver person-centered, quality housing support services.
2. Coach team members and manage performance.
3. Act as Safeguarding lead and oversee health and safety checks and risk assessments.
4. Promote the service to agencies and the community, enhancing visibility and accessibility.
5. Ensure service quality through KPIs and customer satisfaction surveys, empowering both customers and colleagues.

Candidate Requirements

• Excellent communication and people skills, with the ability to understand customers' situations.
• Confidence to challenge behaviors not aligned with values and advocate for customers.
• Experience in leading a team and empowering others.
• Experience delivering support in housing or care settings.
• Must have a vehicle insured for business purposes; mileage paid.

Note: Due to sponsorship limitations, we cannot currently offer sponsorship to external candidates, subject to review.

Team and Environment

You will work with Richard, our Senior Client Service Manager, and Rea, our Cheltenham-based Client Service Manager, leading the Gloucestershire team. We are passionate about making a difference and pride ourselves on a supportive, relaxed, and fun environment.

Additional Details

• Flexible working hours, with potential for tailored work patterns.
• Manage your own diary while ensuring 7-day service coverage.
• Use of technology required.
• Enhanced DBS check required; paid for by us.

Our Beliefs and Benefits

We foster an inclusive environment where colleagues can be themselves. Our diversity networks support multicultural, LGBTQIA+, and disability colleagues. Benefits include:

• 34 days leave, increasing to 39, with options to buy more and time off for volunteering.
• Health cash plan saving up to £1140/year.
• High street discounts, holiday offers, and savings on various purchases.
• Opportunities for career growth within the organization.
• Colleague wellbeing support.