Customer Service Manager

TN United Kingdom; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job description

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Join Our Team as a Customer Service Manager in Kingswood, Bristol!

Are you currently a Department Manager, Supervisor, Team Leader, or Assistant Manager seeking your next career step? Do you want to be part of a rapidly expanding business with excellent development opportunities? Do you have a passion for leading teams and delivering outstanding customer service?

We are recruiting a full-time Customer Service Manager to join our store team in Kingswood, Bristol. Flexibility with your working pattern will be essential.

About the Role

As a Customer Service Manager, you will oversee the cash office and checkout area, ensuring the highest standards of service for our customers. You will:

1. Drive your team to deliver personable, polite, and prompt service at the checkout
2. Act as a role model, demonstrating exceptional customer service
3. Be highly visible and approachable to customers and colleagues
4. Coach colleagues to develop their skills and knowledge in the checkout area
5. Ensure compliance with stock control procedures within designated timelines
6. Maintain the security of company property, cash, and stock
7. Contribute to making our stores a fun and engaging place to work

About You

Ideal candidates will be enthusiastic, focused, and driven team players with a passion for retail and delivering excellent service. Essential requirements include:

1. Experience managing a small to medium-sized team in a fast-paced retail environment
2. Strong numerical and problem-solving skills
3. A flexible approach and a 'can-do' attitude
4. The ability to think quickly and adapt

Why Join B&M?

At B&M, we're one of the UK's fastest-growing retailers, with over 720 stores and plans for new openings in 2024. Joining us means being part of an exciting journey. We are committed to our people and offer numerous benefits:

• Job stability and clear career progression
• Comprehensive on-the-job training
• 10% store discount across all B&M & Heron Foods stores, with regular double discount events
• Access to our colleague benefits portal with discounts for various retailers and services
• Wellbeing support through our Employee Assistance Programme
• A stable, permanent 40-hour contract

Ready to advance your career with B&M? Apply now, as our roles fill quickly!

B&M Retail is an equal opportunity employer committed to creating an inclusive and diverse environment for all colleagues.