Client Services Manager

JR United Kingdom; Leeds; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading supply chain client in Leeds is seeking a Client Experience Manager to enhance customer relationships and drive revenue growth. The ideal candidate will have a B2B background in account management, with a focus on exceptional service delivery and strategic planning. This role offers the opportunity to work in a dynamic environment, collaborating with various teams to ensure client satisfaction and operational success.

Qualifications

• Proven experience in customer experience or account management, preferably in supply chain or logistics.
• A commercial mindset with a strong grasp of budgeting and growth metrics.
• Ability to manage multiple accounts and projects in a fast-paced environment.

Responsibilities

• Drive growth across your customer portfolio through retention and cross-selling.
• Act as the primary point of contact and trusted advisor for key stakeholders.
• Collaborate cross-functionally with teams across finance, procurement, operations, and technology.

Skills

Customer experience

Account management

Analytical thinking

Communication

Negotiation

Problem-solving

Relationship-building

Job description

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Client Services Manager, Leeds, West Yorkshire

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Client:

Lucy Walker Recruitment

Location:

Leeds, West Yorkshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

1

Posted:

25.05.2025

Expiry Date:

09.07.2025

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Job Description:

We are recruiting for an experienced Client Experience Manager for one of our leading supply chain clients based in Leeds.

You will be part of a proactive and busy team and will take the lead when it comes to your clients. You will own the relationships and the commercial success of your assigned accounts, ensuring exceptional service delivery, customer satisfaction, and revenue growth.

You must come from a B2B background and have experience working across key accounts, nurturing growth, and developing long-term strategies. Ideally, you will come from a supply chain or logistics background.

If you have the relevant experience and background, please send us your CV today.

Key Responsibilities:

• Drive growth across your customer portfolio through retention and cross-selling.
• Act as the primary point of contact and trusted advisor for key stakeholders.
• Analyse customer data to identify trends, issues, and opportunities.
• Deliver strategic account planning and execution aligned with business objectives.
• Collaborate cross-functionally with teams across finance, procurement, operations, and technology.
• Lead customer meetings, including monthly KPIs and quarterly business reviews.
• Manage escalations, resolve challenges swiftly, and continually enhance the customer experience.
• Track key metrics and project performance to ensure delivery on time and within budget.

Skills and Experience

• Proven experience in customer experience or account management, preferably in supply chain or logistics.
• A commercial mindset with a strong grasp of budgeting and growth metrics.
• Exceptional communication, negotiation, and relationship-building skills.
• Strong analytical thinking and problem-solving capabilities.
• Ability to manage multiple accounts and projects in a fast-paced environment.
• High attention to detail and operational efficiency.
• Passion for innovation, data-driven decision-making, and delivering value to clients.