Client Services Manager

Integral Search; Leeds; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading managed service provider in the UK is seeking a Client Service Manager to enhance customer satisfaction and retention. The ideal candidate will have over five years of experience in customer-facing roles and be adept in problem-solving and building strong relationships. This role involves ensuring that customer needs are met promptly while supporting business retention through excellent service and upselling opportunities.

Qualifications

• 5+ years prior experience in customer-facing roles.
• Excellent communication skills.
• Strong analytical and problem-solving skills.

Responsibilities

• Build and maintain strong relationships with customers.
• Monitor accounts and proactively address any issues.
• Conduct regular Service Reviews to identify potential issues.

Skills

Communication

Analytical skills

Problem-solving

Organizational skills

Time management

Tools

HubSpot

MS Office

Job description

This range is provided by Integral Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Integral Search

Our client, a rapidly growing managed service provider (MSP) specializing in backup, disaster recovery, and cyber resiliency solutions is looking for a Client Service Manager (CSM). The CSM will ensure current customers receive exceptional service and will support maintaining customer satisfaction, customer retention, and discover expansion opportunities. The CSM will be the main point of contact for customer business needs.

Compensation for this role is a combination of a base salary with bonuses based upon successful retention of our existing customer base.

Responsibilities for Client Service Manager:

• Build and maintain strong relationships with your customers while ensuring their needs are being met in a timely manner.
• Conduct regular Service Reviews to identify potential issues, understand customers current and future plans, and discover opportunities for upselling services that align with the customers needs.
• Monitor accounts and proactively address any issues, escalating as needed, while also surfacing opportunities for improvement.
• Resolve complex customer problems or disputes in a professional manner.
• Support proactive marketing campaigns to keep customers informed about product updates and best practices.
• Keep records and documentation of customer interactions.

Qualifications for Client Service Manager:

• 5+ years prior experience in customer facing and / or sales roles.
• Excellent communication skills and the ability to understand the needs of the customers.
• Demonstrate analytical and problem-solving skills.
• Strong organizational and time management skills.
• Knowledge of the corporate information technology (IT) space, any experience working with data backup, or IT Managed Services Providers (MSP) is a plus.
• Knowledge of customer service programs and CRM management programs, experience with HubSpot is a plus.
• Strong administrative technical skills with standard MS Office components including Word, Excel, and PowerPoint.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  IT Services and IT Consulting

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