Client Services Manager

TipTopJob; Greater London; Hybrid; GBP 55,000 - 65,000; Full time

Job summary

A leading company is seeking a dynamic Client Services Manager to oversee high-impact partnerships. This role involves strategic delivery, creative problem-solving, and collaboration with senior stakeholders to ensure client satisfaction and drive commercial growth. Join a fast-growing business shaping the UK's economy.

Benefits

Opportunity to work with top UK brands and global partners

Access to flagship events and a CEO community

Supportive and ambitious team

Qualifications

• Proven experience in client services, partnerships, or B2B account management.
• Strong project management skills and attention to detail.
• Experience with senior commercial decision-makers.

Responsibilities

• Own the delivery of all partnership activities (events, content, branding, campaigns).
• Manage relationships with partners, ensuring they feel valued and engaged.
• Spot new commercial opportunities and drive upsells/renewals.

Skills

Project Management

Client Relationship Management

Commercial Instinct

Job description

Location: London / Hybrid

Salary: GBP 55,000 - GBP 65,000 + performance bonus

The Role

We are looking for a dynamic Client Services Manager to join a fast-growing business and take the lead on managing and delivering high-impact, long-lasting partnerships.

You will work closely with senior stakeholders, including FTSE 100 clients, and ensure that every partnership is flawlessly executed, maximising value and ensuring client satisfaction.

This isn't just account management: it's about strategic delivery, creative problem-solving, and commercial growth. You will drive retention, renewals, and upsell opportunities, collaborating with teams across content, editorial, events, and membership to deliver exceptional results.

Responsibilities

• Own the delivery of all partnership activities (events, content, branding, campaigns)
• Manage relationships with partners, ensuring they feel valued and engaged
• Spot new commercial opportunities and drive upsells/renewals
• Collaborate with internal teams to ensure every promise is delivered
• Build and maintain strong relationships with senior-level stakeholders, including FTSE 100 clients
• Proactively suggest new ways to deliver value and improve client experience

Experience

• Proven experience in client services, partnerships, or B2B account management
• Strong project management skills and attention to detail
• Experience with senior commercial decision-makers
• The ability to work with FTSE 100 teams and C-suite stakeholders
• A commercial instinct for spotting opportunities and growth
• A passion for business, growth, and meaningful relationships

Benefits

• Salary: GBP 55,000 - GBP 65,000 + bonus
• Opportunity to work with top UK brands and global partners
• Be part of a fast-growing company shaping the UK's growth economy
• Access to flagship events and a CEO community
• A supportive and ambitious team where your impact is felt