Client Services Lead — Product Launch Campaigns

Blazon Agency; United Kingdom; Hybrid; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Hybrid/Remote within UK

Exposure to product launches

Certifications & training programs

Six-month performance review

Career progression to lead client ...

Job summary

Blazon Agency in the United Kingdom is seeking an Account Manager to lead the front end of client relationships, from first enquiry to day-to-day management. You will also own Blazon's social channels and contribute to campaign creativity.

This role provides a pathway to lead client services as the agency grows. You will report to the Managing Director, coordinating with internal teams and freelancers to deliver campaigns and proposals.

Qualifications

• Two+ years' experience in a client-facing role at an agency, startup or small business.
• Experience running first calls or discovery calls with prospective clients.
• Experience managing multiple client projects or accounts at the same time.
• Clear written English; able to write client emails, briefs and social posts unsupervised.
• Confident on phone and video with founders and senior stakeholders.
• Working knowledge of a CRM and a project management tool.
• Strong interest in technology and consumer products; able to explain a product to a non-technical audience.
• Organised, self-directed and comfortable making decisions without escalation.
• Looking for a long-term role with progression.
• Agency experience, particularly at a small agency.
• Experience with hardware, consumer technology or direct-to-consumer brands.
• Familiarity with Kickstarter or Indiegogo as a backer, creator or team member.
• Experience managing a company's social channels and briefing creatives.
• Copywriting experience for marketing or campaigns.
• Working knowledge of HubSpot, Asana, Shopify, Meta Ads or Klaviyo.
• Basic video editing (CapCut, Premiere or Descript) or design (Canva or Figma).
• A portfolio, side project or published work you can share.

Responsibilities

• Act as the day-to-day contact for clients during live campaigns.
• Onboard new clients: kick-off calls, folder set-up, timelines, access and briefs.
• Maintain the project tracker and keep timelines, deliverables and status current.
• Coordinate the internal team and freelancers against client requirements.
• Schedule and run client calls and circulate actions afterwards.
• Respond to inbound enquiries and hold the first qualification call with prospective clients.
• Assess each lead against Blazon's qualification criteria and record the outcome in HubSpot and the lead tracker.
• Manage follow-ups, discovery calls and proposal hand-offs.
• Chase outstanding proposals and contracts through to signature.
• Support outbound activity where required.
• Blazon's social channels: Plan the content calendar for LinkedIn, Instagram, X and TikTok.
• Brief the creative team for assets, then publish, monitor and respond.
• Line up Blazon campaign and client news for posting.
• Contribute copy and messaging for campaign pages, ads and emails alongside the Creative Director.
• Script and coordinate user-generated content.

Skills

Client relationship

Onboarding

CRM

Project management

HubSpot

Asana

Shopify

Klaviyo

Copywriting

Video editing

Education

Bachelor's degree

Tools

HubSpot

Asana

Shopify

Meta Ads

Klaviyo

Job description

Blazon Agency in the United Kingdom is seeking an Account Manager to lead the front end of client relationships, from first enquiry to day-to-day management. You will also own Blazon's social channels and contribute to campaign creativity.

This role provides a pathway to lead client services as the agency grows. You will report to the Managing Director, coordinating with internal teams and freelancers to deliver campaigns and proposals.