Client Services Executive

JR United Kingdom; Northampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in customer services is seeking a passionate individual to deliver exceptional client support within a fast-paced environment. This role requires effective communication and strong organizational skills while managing key projects and maintaining relationships with clients and suppliers. Suitable for candidates with prior agency or client-side experience.

Qualifications

• Experience in client management from agency or client-side background.
• Professional experience of up to 2 years in a similar role.

Responsibilities

• Support and deliver communication plans, manage programme data and website content.
• Enhance internal and external customer expectations.

Skills

Attention to detail

Strong sense of urgency

Driven to exceed expectations

Relationship building

Organizational skills

Job description

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I am looking for someone passionate about delivering top notch customer service, wanting to work within a busy and growing business with up to 2 years professional experience.

This business is at the top of their game when it comes to providing excellent customer experiences, whether it be through their Events or Reward Programmes or Channel Incentives and boast a huge and very impressive client list.

This role requires you to play a key support role in the delivery of client projects, including client liaison, contact with internal resource departments and external suppliers.

Key Purpose & Responsibilities:

• To support and deliver communication plans either by developing the plan, copy writing the communications, proofreading, editing and sending the communication via email and text.
• To surpass both internal and external customer expectations.
• To take overall responsibility for the management of programme data.
• Responsible for maintenance of the database(s).
• Assist in the creation of design briefs.
• Responsible for the management of website content for the programme through a CMS.

Key Skills:

• Excellent attention to detail.
• Strong sense of urgency.
• Driven to exceed expectations.
• Excellent relationship builder.
• Good organisational skills.

This role would suit someone coming from either an agency or client-side background from a similar role having has experience interacting and managing client expectations.

This role is commutable from Milton Keynes, Bedford, Northampton, Newport Pagnell and Buckingham.