Client Services Executive

CMC Markets; Greater London; On-site; GBP 25,000 - 38,000; Full time

Job summary

CMC Markets is seeking a client-focused professional to join our London-based client service team. You will manage the client lifecycle, execute trades, answer queries and educate clients to enhance their trading experience.

Alongside strong verbal and written communication, you will work collaboratively with colleagues, stay informed about market developments, and represent the brand with integrity and enthusiasm.

Qualifications

• Strong client-service ethos with focus on positive client experience.
• Ability to manage inquiries and educate clients.
• Knowledge of financial markets beneficial.

Responsibilities

• Provide high calibre client service across the client lifecycle.
• Handle trading execution and inbound queries professionally.
• Escalate issues promptly and monitor market developments.

Skills

Verbal communication

Written communication

Teamwork

Financial markets

Languages desirable

Education

Undergraduate degree

Job description

Since launching in 1989, CMC Markets (CMC) has become one of the world's leading online financial trading businesses. CMC is listed on the London Stock Exchanges and serves retail and institutional clients through regulated offices and branches in 13 countries. CMC is committed to recruiting, developing, retaining and motivating exceptional people who are talented, innovative and focussed on delivering excellence. We acknowledge that this goes hand in hand with the Group’s ongoing and future success. This is achieved through embedding the Group’s values throughout the workforce as well as offering competitive rewards and benefits. The Group values centre on quality, clients and integrity. Put clients first Lead with quality Set the standards More detail on the Group can be found on https://www.cmcmarketsplc.com.

ROLE AND RESPONSIBILITIES

Provide high calibre client service to ensure a positive client experience Take ownership for owning and driving an excellent client experience for our clients through all touch points in the client lifecycle. This includes: trading execution (trade on behalf of clients), query management and education. Proactively respond to and manage inbound client queries professionally and efficiently. Escalate all client issues in a timely manner to appropriate levels to ensure a consistently high level of client service. Monitor competitor companies within related markets and apply insights to help CMC continuously improve. Keep abreast of global and economic news in order to provide execution trading support to clients. Act as a brand ambassador in all client interactions.

KEY SKILLS AND EXPERIENCE

Demonstrates passion and enthusiasm for our products and services Operates with integrity and a highly client centric mind-set Excellent verbal and written communication skills, fluency in one or more European languages desirable Ability to work effectively as part of a team Intermediate knowledge/experience of financial markets Undergraduate degree in relevant discipline desirable.

CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age. CMC Markets is one of the world’s first ever fin-tech companies and was launched in 1989 to break down the barriers of financial trading and make trading accessible to everyone. Our mission is to use our award-winning, Next Generation trading platform and unparalleled client service to empower millions of people to have the best trading experience out there. Our clients can trade on thousands of instruments using the best technology, supported by sophisticated charting, competitive pricing and automated execution. We're trusted by investors globally, but also by banks, brokers, funds and trading desks though our top-tier liquidity institutional offering, enabling these businesses to expand into new markets and increase revenue potential. We were recently listed on the FTSE250, and our business continues to go from strength to strength as we continue to invest in our technology and our people.