Client Services Executive

TN United Kingdom; Balerno; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Client Services Executive für eine spannende 6-monatige Vertragsrolle. In dieser Position sind Sie der erste Ansprechpartner für Aktionäre und tragen dazu bei, ihre Fragen schnell und effizient zu beantworten. Sie arbeiten in einem hybriden Modell, das sowohl Büro- als auch Remote-Arbeit umfasst, und haben die Möglichkeit, Ihre Fähigkeiten in einem dynamischen Umfeld weiterzuentwickeln. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung in Kontaktzentren oder Kundenservice bevorzugt.
• Mindestens ein Jahr Erfahrung in einer ähnlichen Rolle.

Responsibilities

• Beantwortung aller Anfragen von Aktionären per Telefon, E-Mail oder Webchat.
• Platzierung von Telefonaufträgen gemäß den erhaltenen Anweisungen.

Skills

Kundenservice

Kommunikationsfähigkeiten

MS Anwendungen

Education

High School Diplom oder gleichwertig

Job description

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Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

We are recruiting for a high-profile Banking client who is currently looking for a Client Services Executive to join for an initial 6-month contract. There may be scope for extension.

Primary Responsibilities:

1. Respond to all shareholder queries received by phone, email, letter, or webchat. 80% of the role is phone-based, and 20% involves investigating cases.
2. Place telephone trades according to instructions received.
3. Answer straightforward questions about shareholder accounts and provide more advanced technical assistance.
4. Ensure responses are fast, efficient, and accurate.
5. Investigate errors in shareholder accounts and statements.
6. Route issues that cannot be addressed at the point of contact to the appropriate team, following documented procedures, and respond to shareholders once the issue is resolved.
7. Review daily open items to ensure proper follow-up and closure.
8. Take responsibility for the quality and completion of own work.

Experience Required:

1. High school/secondary school diploma or equivalent, or a combination of education and experience.
2. Experience in contact centres or client services preferred.
3. Experience with MS Applications.

Location:

This is a hybrid role requiring at least 3 days a week working from the client's Edinburgh office. During the initial training weeks, you will be required to work in the office 5 days a week.

Working hours:

Standard hours with some flexibility as needed.

If you believe this role suits you, please apply today.

If you do not hear from us within 48 hours, please assume your application was unsuccessful.

Pontoon Solutions is an equal opportunities employer.

To speak with a recruitment expert, please contact us.