Client Services Director

ThePlaceToBe; Manchester; Hybrid; GBP 70,000 - 120,000; Full time

Job summary

A creative agency in Manchester is seeking a Client Services Director to lead and develop client relationships in the fashion and retail sectors. This hands-on leadership role will involve driving growth and building the agency's client services alongside the Founder. Candidates should have senior-level experience in brand activation and a proven track record in managing client partnerships. This role offers a hybrid working model with significant potential for career growth within the agency.

Qualifications

• Senior-level experience within a brand activation, experiential, or creative agency.
• Strong background working with fashion and/or retail brands.
• Proven track record of leading client relationships and driving agency growth.

Responsibilities

• Own and lead senior client relationships across fashion and retail brands.
• Work closely with the Founder to identify, target, and win new business opportunities.
• Develop tailored pitches and lead client presentations.
• Ensure best-in-class delivery of brand activation campaigns.
• Lead, mentor, and inspire the client services team.

Skills

Leadership

Client relationship management

Business development

Presentation skills

Creativity

Job description

This range is provided by ThePlaceToBe. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from ThePlaceToBe

Recruiting for the creative sector | Executive and Senior Hire SpecialistSupercharge your team | Supercharge your career

💥Hybrid - 3 days in the office

ThePlaceToBe are excited to be working with a fast-growing agency who partner with well-known fashion and retail brands to create impactful, experience-led campaigns. Due to expansion, they're looking for a Client Services Director to join the team.

This agency is known for bold creative thinking, strong client partnerships, and a collaborative, entrepreneurial culture. They’re entering a hugely exciting phase of growth, and this is a new senior role with genuine potential to become a partner in the business and help shape its future.

About the role…

As Client Services Director, you’ll play a key role in leading client relationships, driving growth, and building the agency’s client services offering alongside the Founder. This is a hands‑on leadership role, ideal for someone who thrives in a fast‑paced, creative environment and enjoys combining strategy with delivery.

What you’ll be doing day to day…

• Owning and leading senior client relationships across fashion and retail brands
• Working closely with the Founder to identify, target, and win new business opportunities
• Developing tailored pitches and leading client presentations
• Ensuring best‑in‑class delivery of brand activation campaigns that exceed client expectations
• Leading, mentoring, and inspiring the client services team to support agency growth

About you...

This Client Services Director role would suit a senior agency leader with experience in brand activation, experiential, or integrated campaigns, who enjoys building strong client partnerships and has an entrepreneurial mindset.

What we’re looking for…

• Senior‑level experience within a brand activation, experiential, or creative agency
• A strong background working with fashion and/or retail brands
• A proven track record of leading client relationships and driving agency growth
• Confidence leading pitches, presentations, and senior client conversations
• An ambitious, commercially minded leader keen to help shape the future of the business

Sound like you? Or interested in having a chat about your next career move? Get in touch 💌