Client Services Co-ordinator

Bleckmann B.V.; Lutterworth, Swindon; On-site; GBP 25,000 - 27,000; Full time

Job summary

An established industry player is seeking a Client Services Coordinator to join their dynamic team. This role involves being the primary contact for client services, ensuring accurate data reporting, and liaising with various internal teams. The ideal candidate will possess strong communication skills, be adept at managing data, and thrive in a fast-paced environment. The company values its employees and offers a range of benefits, including competitive salaries and generous annual leave. Join a diverse and inclusive organization committed to employee development and making a difference in the logistics sector.

Benefits

33 days annual leave

Life insurance

Retail discounts

Health and Wellbeing initiatives

Social Events

Exclusive Client Discounts

Qualifications

• Strong verbal and written communication skills are essential.
• Ability to manage data and work with in-house systems effectively.

Responsibilities

• Act as the main point of contact for client services across global accounts.
• Manage data and client services records in Salesforce, ensuring accuracy.

Skills

Communication Skills

Data Management

Salesforce

Organizational Skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Tools

Salesforce

Microsoft Office Suite

Job description

Once started as a local Dutch and Belgium logistics provider for companies in the fashion industry, we have grown into an award winning international 3PL logistics company serving many renowned brands across various consumer goods industries.

We leverage our experience and knowledge built over many years, passed from team members to team members, and expanded our activities ever since. Despite our growth and substantially larger business size, we have always kept our spirit of an agile entrepreneur, drive to excel, passion for logistics and culture of putting people first ... since 1862.

Do you believe that your work can make a difference in other people’s lives and contribute to the success of an organisation and its customers? At Bleckmann, we do.

Do you want to become part of an international and diverse team? If the answer is yes, then Bleckmann might be the right fit for you.

We are currently looking for a Client Services Coordinator to join our team based in either Lutterworth or Swindon.

Tasks and responsibilities:

Main purpose of job

• Be point of contact for client services for all data and reporting across global accounts
• Liaise with cross-functional internal teams (including Sales; Business Development; Operations, Finance and Transport) to ensure that data is pulled together correctly
• Ensure that client services business partners have access to information as required, and it is up to date and accurate

Key tasks

• Maintain the client services contract tracker
• Report monthly to client services business partners on contract renewal status and coming months
• Manage data and client services records in Salesforce, ensuring consistency and accuracy
• Collate, report and share NPS data in system and reporting
• Manage the coordination of indexation data – keep records and report on progress
• Take minutes from any key meetings
• Create / amend client service account plans and budget plans – in line with department requirements
• Monthly service reviews created for region
• IAL creation and coordination, supporting BPs for challenging clients (where needed)

Profile:

• You will be a good communicator - verbal and written
• You will have the ability to work at pace, responding to clients in a timely way and organising your workload accordingly
• You will be comfortable with managing data and working with in-house systems as well as Word, Excel and PowerPoint
• You will enjoy working with external stakeholders and making a great contribution to a small team

What do we offer?

Our people are at the heart of what we do. They are critical to our clients' successes and without a doubt, to our success also. This is why we offer a range of benefits including:

• Competitive salary - ranging from £25,000 to £27,000 per annum
• 33 days annual leave, inclusive of Bank Holidays
• Life insurance
• Retail and Various Discounts via a Benefits Platform
• Health and Wellbeing initiatives (EAP, OH, Wellbeing hub via a benefits platform)
• Social Events
• Exclusive Client Discounts

We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising the successes of our teams. We are proud of our accreditations including Healthy Workplaces Leicestershire and we are Disability Confident Committed as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

• Working in a team of enthusiastic colleagues

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