Client Services Co-ordinator OOH

The Royal Veterinary College; Hatfield; On-site; GBP 29,000 - 32,000; Part time

Benefits offered by this job

Disability Confident employer

Job summary

The Royal Veterinary College in Hatfield is seeking a Client Services Co-ordinator for the Out of Hours team. This 19-hour-week, on-site role operates on a rolling three-week rota with shifts from 6pm to Midnight, Monday to Friday, plus one-in-three weekends, supporting the Queen Mother Hospital for Animals.

You will provide a friendly, professional customer-focused service to clients, referring veterinarians and visitors, and coordinating with clinical staff to ensure seamless operations and

Qualifications

• Part-time role with ~19 hours per week.
• Based in Hatfield (AL9 7TA) at the Queen Mother Hospital for Animals.
• Deliver a first-class, customer-focused service to hospital clients.

Responsibilities

• Refer veterinary surgeons and visitors and act as a vital link between them and hospital clinical staff.
• Support administration for accounts and reception teams to ensure 24/7 service continuity.

Job description

Client Services Co-ordinator OOH

• Company: The Royal Veterinary College
• Salary: £29,329 to £31,930 a year, pro rata
• Hours: Part-time
• Location: Hatfield , AL9 7TA
• Working pattern: On-site
• Job type: Permanent
• Posting date: 28 Sept 2026
• Closing date: 28 Oct 2026

Summary

We are looking for a client services coordinator to join our friendly Out of Hours team at the Royal Veterinary College, working approximately a 19-hour week on a rolling three-week rota, within our opening hours of 6pm until Midnight Mon to Fri and two in three weekends covering shift patterns between the hours of 8am until Midnight. The role is to work within the Queen Mother Hospital for Animals and provide, as part of a team, a first‑class customer focused service for hospital clients, referring veterinary surgeons and visitors, forming a vital link between these groups and the hospital clinical staff during emotive times. The Out of Hours team is critical for continued support for the seamless running of the 24/7 service for the continuity of administration for the accounts and reception teams.

This role offers an excellent opportunity to use and develop your skills in all aspects of our busy Front of House, delivering the best level of comprehensive care and customer service to our patients, clients and the veterinary community. You will work alongside RVC clinical teams and students, to provide a friendly and professional customer focused service.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.