Client Services Analyst

OSTTRA; Greater London; Hybrid; GBP 55,000 - 80,000; Full time

Benefits offered by this job

Hybrid working model

Generous leave policies

Employee ownership program

Job summary

OSTTRA seeks a Client Services Analyst in London to lead onboarding, training, and daily client support for the triResolve OTC derivative portfolio reconciliation service.

You will collaborate globally to normalise data, review outputs, and drive adoption while monitoring market and regulatory changes to adapt workflows.

Qualifications

• Outstanding client relationship management and fluent English communication.
• Strong analytical problem-solving and ability to interpret data.
• Experience with OTC derivatives and trade processing lifecycles.
• Familiarity with modern text editors and spreadsheet functions.
• Bonus: triResolve experience and a second European language.

Responsibilities

• Lead client onboarding, provide training, and sustain daily support.
• Ensure smooth service delivery and review reconciliation operations.
• Assist pre-sales with meetings and product demos; promote adoption.
• Gather feedback, define requirements, and participate in UAT testing.
• Monitor market/regulatory changes to adapt client workflows.

Skills

Client relationships

Analytical thinking

English communication

Technical proficiency

OTC derivatives knowledge

Trade processing understanding

Market risk concepts

TriResolve familiarity

Second language

Job description

The Client Services Analyst provides front-line support for the triResolve OTC derivative portfolio reconciliation service. You will collaborate globally with Product, Sales, and Development teams to ensure smooth service delivery, drive customer success, and contribute to continuous product improvement.

Responsibilities & Impact

• Client Onboarding & Support: Lead client onboarding, deliver technical training, provide daily assistance (phone/email/in-person), and build strong client relationships.
• Service Delivery & Operations: Normalise and handle trade data, review reconciliation outputs, and ensure structured, reliable service execution.
• Pre-Sales & Account Growth: Assist Sales with prospective client meetings and demos; partner with Business Management to promote deeper service adoption.
• Product & Workflow Improvement: Gather client feedback, define functional requirements, participate in UAT testing, and drive internal workflow efficiencies.
• Market & Regulatory Awareness: Monitor industry changes, regulations, and market events to proactively adapt client workflows and service features.

What we're looking for:

• Core Skills: Outstanding client relationship management, strong analytical problem-solving, and fluent written/verbal English communication.
• Technical Proficiency: Experience with text editors, advanced spreadsheet functions, data normalisation, and a basic understanding of computer logic or database structures.
• Industry Domain Knowledge: Familiarity with OTC derivative instruments, trade processing lifecycles, and basic market/credit risk concepts (e.g., yield curves, valuation).
• Bonus Qualifications: Prior experience with triResolve (or collateral management/fund administration environments) and fluency in a second European language (Italian, Spanish, or French).

The location: London, United Kingdom

Right to work requirements:

This role is limited to persons with indefinite right to work in the UK.

Our Benefits: Global vision, local impact

At OSTTRA, our benefits philosophy offers a market-competitive package that reflects our position as an industry leader. We want to ensure you feel valued, secure, and empowered wherever you are in the world.

Our approach is built on three core pillars:

• Global foundations: We provide a baseline of excellence across all our offices, focusing on comprehensive Health & Wellness, Financial Security, and Work-Life Balance. No matter your location, you are part of a culture that prioritizes your holistic well-being.
• Locally tailored: We benchmark in each market to ensure our packages are genuinely competitive where you live and work.
• Flexibility and growth: We empower you to work in a way that suits your life. This includes a hybrid working model, generous leave policies, and a commitment to your continuous professional development.

The Trust employee ownership plan

Every employee at OSTTRA is an owner, and a member of The Trust, our employee ownership programme. Our distinct culture encourages colleagues to think and act like owners and raise the bar constantly.

This plan reflects our belief that when we work together to build a stronger, more valuable organisation, then all colleagues should benefit from the value we create.

About OSTTRA

We build and operate the infrastructure that the world's post-trade financial system runs on. Launched in 2021, we have unified more than 20 years of heritage and expertise from four industry leaders into a single, integrated business.

Today,we operate a trusted network that connects thousands of market participants to streamline end-to-end workflows, from trade capture through portfolio optimisation.We translate industry change into workable process, engineering an open, intelligent ecosystem that removes friction and reduces risk for the global markets.

Our distinct ownership culture is underpinned by four behaviours: boldness, curiosity, accountability, and collaboration. In 2025 we were acquired by KKR, one of the world's most successful private equity firms, and are on a journey of growth and impact.

Joining our team now is a unique opportunity - you will help to shape the next generation of post-trade, transform shared infrastructure into shared benefit, and accelerate your own career. Learn more at www.osttra.com.

Equal opportunity employer statement at OSTTRA:

We are committed to fostering a connected and engaged workplace where all colleagues have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasise fairness, transparency, and merit, ensuring that we attract and retain the best talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive and operate the infrastructure that the world's post-trade financial system runs on.