Client Services Advisor - Cardnet, Customer Services and Paypoint

Lloyds Banking Group; Basildon; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Pension up to 15%

Annual bonus

Share schemes

Wellbeing initiatives

Parental leave

Job summary

Lloyds Banking Group is hiring a Client Services Advisor for Cardnet based in Basildon, Essex. This full-time role supports a hybrid work pattern with an initial focus on onboarding merchants and delivering excellent service to Cardnet merchants.

The role requires strong customer service skills, attention to detail, and effective communication. Hybrid working includes spending at least two days per week in the Basildon office, with comprehensive employee benefits.

Qualifications

• Customer service experience/knowledge.
• Attention to detail and right-first-time attitude.
• Good telephone and communication skills.
• Ability to work as part of a team.
• Good time management.

Responsibilities

• Onboarding new Cardnet merchants.
• Provide an excellent service to new and existing Cardnet merchants.
• Handle enquiries and complaints from merchants at first touch in line with procedures and timescales.

Skills

Customer service

Attention to detail

Communication skills

Teamwork

Time management

Job description

End Date

Wednesday 30 September 2026

Salary Range

£26,200 - £27,530

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working, Job Share

Job Description Summary

This is a full time, permanent role based in Basildon, Essex.

Job Description

JOB TITLE: Client Services Advisor - Cardnet, Customer Services and Paypoint

SALARY: £26,200

LOCATION(S): Basildon, Essex

HOURS : Full-time, 35 hours

WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the Basildon office.

Colleagues with disabilities can be supported with workplace adjustments including hybrid working expectations in line with our Flexibility Works policy.

What you’ll be doing:

Cardnet is our payment system offered byusthat allows businesses to accept card payments through various channels.It provides solutions for both in-person (POS terminals) and online payments.We also offer solutions for over-the-phone payments that can be integrated with e-commerce platforms.

In this role, you’ll:

• Onboarding new merchants
• Provide an excellent service to new and existing Cardnet merchants
• Handle enquiries and complaints received from our merchants at first touch in accordance with given procedures and timescales.

Why join us?

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone.

What we’re looking for?

• Customer service experience / knowledge
• Attention to detail and right first-time attitude
• Good telephone and communication skills
• Being able to work as part of a team
• Good time management.

This is a place for you:

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn and develop.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you’ll learn and thrive?

At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.

We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.