Client Services Advisor

Soane Britain; Thurmaston; Teletrabalho; GBP 18 000 - 24 000; Tempo integral

Resumo da oferta

Soane Britain seeks an entry-level Administrator to support the Client Services team in Leicester, handling proforma invoices and end-to-end order processing while ensuring a seamless client experience.

You will collaborate with internal departments, multi-task with high accuracy, and develop Trusted Advisor skills to maintain strong client relationships.

Qualificações

• Office based administrative experience.
• Competent using Microsoft packages.
• Excellent written and verbal communication skills.
• Highly organised and detail-orientated.
• Can demonstrate the ability to multi-task.
• Zendesk and relevant industry experience advantageous.

Responsabilidades

• Raising proforma invoices and reserves accurately and in a timely manner.
• Manage client orders, working with Associates, communicate updates using Trusted Advisor skills.
• Responding to customer enquiries over the phone and via email including sample requests, pricing and stock, simple aftercare.
• Assist with any other duties as required.

Conhecimentos

Office administration

Microsoft packages

Written and verbal communication

Highly organized

Detail-oriented

Multi-tasking

ZenDesk

Ferramentas

Zendesk

Descrição da oferta de emprego

We are seeking applicants for an administrative role in our fast-paced Client Services team, based in Leicester. Thesuccessful candidate will have a desire to grow professionally, demonstrate a key eye for detail and have the ability tomulti-task, whilst working with internal departments, to provide a seamless positive client experience.

Company Overview:

With an uncompromising commitment to British manufacturing, Soane Britain’s mission is to design and make
enduring and life-enhancing furniture, lighting, fabrics and wallpapers through collaborations with a network of the
finest craftspeople in Britain. Soane combines responsibly sourced, high quality materials and superb workmanship toensure our designs endure for generations.
Our talented team is based in offices and workshops in Leicester and the West Country and showrooms in London andNew York. For more information, please visit www.soane.com or join our social media platforms Pinterest and
Instagram.

Purpose of the Position:

To provide full administrative support to the Client Services team and Client Development team. This is an entry levelposition within the Client Services team, with the opportunity to progress your career with gained experience withinthe workplace.
The focus of your role is to process proforma invoices in a timely manner, and to manage the whole process from
order through to delivery whilst providing exceptional customer service. Using your Trusted Advisor skills will ensurethe execution of a seamless client experience whilst maintaining client relationships.
Working in a fast-paced environment, accuracy and the ability to multi-task will be key. You will have a strong
attention to detail and excellent communication skills both written and verbally.

Duties and Responsibilities:

• Raising proforma invoices and reserves accurately and in a timely manner
• Manage client orders, working with your Associates, communicate any updates using your Trusted Advisor skills
• Responding to customer enquiries over the phone and via email including sample requests, pricing and stock, simple aftercares
• Assist with any other duties as required

Qualifications for the Position:

• Office based administrative experience
• Competent using Microsoft packages
• Excellent written and verbal communication skills
• Highly organised and detail-orientated
• Can demonstrate the ability to multi-task
• ZenDesk and relevant industry experience advantageous

Working days: Monday to Friday.

We welcome applications from candidates who can offer flexibility in their working hours.