Client Services Account Director

Navigator International; Greater London; Ibrido; GBP 60.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work model

Competitive salary (£60,000 – £70,000)

Descrizione del lavoro

Navigator seeks an Account Director to safeguard and expand relationships with luxury-brand clients. You will drive strategic solutions, lead cross-functional teams, and guide high-value campaigns that align with client goals and commercial targets.

The role integrates account direction with project oversight, shaping our client engagements for sustained growth. You will nurture trusted partnerships, lead pitches, and collaborate with design, content, and digital teams to exceed client

Competenze

• Five+ years in account management or client-facing roles in luxury/creative agency.
• Proven ability to grow key client relationships and drive long-term success.
• Strong commercial acumen translating goals into actionable strategies.
• Solid project management to orchestrate cross-functional teams.
• Excellent communication, presentation, and negotiation skills.
• Experience leading pitches, crafting proposals, and winning new business.
• Leadership and mentoring of junior team members.
• Proficient in project management tools, CRM, and financial reporting.
• Passion for luxury sector with understanding of high-end brands.
• Bachelor’s degree in business/marketing/communications or related field.
• Willingness to travel as needed.

Mansioni

• Lead client relationships, ensuring long-term engagement and satisfaction.
• Translate client challenges into strategic opportunities and recommendations.
• Provide proactive strategic leadership across design, content and digital teams.
• Support new business pipeline with strategic pitches and proposals.
• Oversee delivery of branding, digital marketing and creative projects.
• Coordinate cross-functional teams for timely, high-quality outputs.
• Forecast and report on account performance and profitability.
• Mentor junior staff and foster client-first culture.

Conoscenze

Account management

Relationship building

Luxury branding

Strategic planning

Client leadership

Negotiation

Pitching

Team leadership

CRM

Project management

Formazione

Bachelor's degree in Business, Marketing, Communications, or related field

Strumenti

CRM software

Descrizione del lavoro

Inspired by stories and driven by data, Navigator combines compelling storytelling with incisive content and digital marketing. Our team, deriving expertise from Matter Of Form and Perowne International, has a profound grasp of the luxury market, employing an integrated approach that spans editorial, content, SEO, paid media, organic social, and web.

About you

We are seeking an Account Director who understands that client relationships are the cornerstone of our success. This is a role for someone who is passionate about building long-term partnerships with clients and driving business growth through strategic, high-quality service. You’ll have experience leading key accounts, with a talent for nurturing trust and understanding the nuanced needs of luxury brands.

Behind the scenes you will seamlessly blend account direction with project management and operational oversight, ensuring that multiple teams work efficiently and collaboratively towards the same outcomes.

If you are a motivated and strategic thinker with a deep commitment to client service and a track record of delivering impactful results, this role is your opportunity to elevate your career while shaping the future of our client engagements.

The role

As Account Director, you will be the key to maintaining and growing our most valued client relationships. You will serve as the trusted partner clients rely on for strategic insights, innovative solutions, and proactive leadership. Working closely with our design, content, and digital teams, you’ll ensure that we consistently exceed client expectations while delivering commercially successful campaigns.

Your primary focus will be to foster long-term partnerships by understanding your clients’ unique goals and offering tailored solutions that not only meet but surpass their needs. You will also support the new business pipeline, leading selected strategic pitches and developing relationships that drive future growth.

Smart strategy, brilliant people and brands that actually excite us. It’s why the work never feels like work.

Adam Ward | Digital Strategy Director

Requirements

• Minimum of five years’ experience in account management or client-facing roles, ideally within a branding, digital marketing, or creative agency focused on luxury or premium brands
• Proven ability to build, nurture, and grow strong client relationships that drive long-term success
• Strong commercial acumen with the ability to translate client business goals into actionable strategies that deliver tangible results
• Strong project management skills, with the ability to orchestrate cross-functional teams, ensuring alignment to strategic outcomes and smooth, efficient collaboration.
• Exceptional communication, presentation, and negotiation skills, with the ability to influence senior stakeholders and guide strategic discussions
• Experience leading pitches, writing proposals, and securing new business in a competitive market
• Demonstrable leadership and team management skills, with the ability to inspire and develop junior talent
• Proficiency in project management tools, CRM software, and financial reporting
• A passion for the luxury sector and a deep understanding of the unique challenges and opportunities when working with high-end brands
• Bachelor’s degree in Business, Marketing, Communications, or a related field
• Ability to travel as needed to meet clients and support business growth

Key Responsibilities

Client Leadership & Relationship Management:

• Serve as the main point of contact for key clients, cultivating deep, trust-based relationships that ensure long-term engagement and satisfaction
• Actively listen to clients, understanding their business challenges and translating these into strategic opportunities
• Provide proactive, forward-thinking advice to help clients stay ahead in the luxury market, aligning creative and digital strategies with their business goals
• Work collaboratively with internal teams to deliver seamless, results-oriented solutions that resonate with the client’s brand and audience
• Act as a client advocate within Navigator, ensuring their needs are always at the forefront of our work and that we consistently deliver to the highest standard

Client Growth and Business Development Support:

• Build strong relationships with key decision-makers and stakeholders within client organisations, positioning Navigator as their go-to partner for all creative and digital needs
• Develop strategic account plans to ensure growth, retention, and long-term client satisfaction, identifying and capitalising on expansion opportunities
• Support the new business pipeline, identifying and developing opportunities for both existing and potential clients
• Lead the development and presentation of selected strategic pitches and proposals, effectively showcasing Navigator’s expertise in delivering luxury brand solutions

Project Leadership & Strategic Delivery:

• Oversee the delivery of high-quality projects across branding, digital marketing, and creative content, ensuring they align with client expectations, commercial objectives and strategic direction.
• Provide strong project management leadership, orchestrating cross-functional teams and aligning internal capabilities to ensure effective collaboration.
• management to ensure effective, cross-functional collaboration
• Proactively manage project challenges and maintain clear communication with clients to keep them informed and engaged
• Monitor project performance, providing strategic guidance to ensure timely delivery and exceptional quality
• Mentor junior team members, instilling a strong client-first culture that prioritises trust, collaboration, and commercial success
• Support the professional development of junior team members, helping them to grow their skills in client management and account leadership
• Foster a collaborative environment within the team, ensuring alignment between client needs and internal execution

Financial & Performance Management:

• Manage client budgets, ensuring projects are delivered on time and within scope while maximising value for both the client and Navigator
• Analyse performance metrics, client feedback, and project outcomes to continuously refine our approach and deliver even greater results for clients
• Provide accurate forecasting and financial reporting, ensuring account profitability and identifying opportunities for further growth

Thought Leadership & Industry Engagement:

• Stay on top of industry trends, particularly within the luxury and digital marketing sectors, providing clients with fresh perspectives and innovative strategies
• Represent Navigator at industry events, conferences, and client meetings, reinforcing our position as a trusted partner and thought leader in luxury marketing
• Contribute to thought leadership content, case studies, and insights that showcase Navigator’s expertise to both clients and the wider industry

What we offer

• A role with the opportunity to shape the future of Navigator’s client relationships and business growth
• A dynamic and collaborative work environment, with close interaction with senior leadership
• Hybrid working model, with a minimum of two days a week in our central London office
• Competitive salary based on experience (£60,000 – £70,000 depending on experience)
• The opportunity to work with some of the world’s leading luxury brands and deliver impactful, results-driven work

We are an equal opportunity employer and celebrate diversity, offering employment without regard to race, colour, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.