Client Service Project Manager

ESG; Stoke-on-Trent; On-site; GBP 45,000 - 65,000; Full time

Job summary

Envisage Spaces Group is seeking a highly organized Client Service Project Manager to act as the primary contact for clients and drive successful project delivery from inception to completion.

You will coordinate with design and production teams, manage timelines and budgets, and ensure the highest quality standards are met across exhibitions, events, and interiors.

Qualifications

• Bachelor’s degree in Project Management, Business, Design, or a related field.
• 5+ years of experience in project management within design/production/exhibitions/events/interiors.
• Proven track record of managing client relationships and delivering projects on time and within budget.
• Strong understanding of design and production processes with ability to translate client needs into actionable plans.
• Excellent organisational, communication, and interpersonal skills with ability to manage multiple priorities.

Responsibilities

• Serve as the main point of contact for clients and manage multiple projects from inception to completion.
• Develop detailed project plans with timelines, budgets, and resource allocation.
• Coordinate with internal teams including design, production, and logistics for seamless execution.
• Monitor progress, address issues, and keep projects on track within scope and budget.
• Lead project meetings, gather feedback, and conduct post-project reviews for continuous improvement.
• Coordinate on-site execution for events and exhibitions and ensure successful delivery.

Skills

Client relationship management

Project management

Budget management

Communication

Planning & coordination

Time management

Travel readiness

Education

Bachelor's degree in PM/Business/Design

Tools

Asana

Trello

MS Project

MS Office

Job description

Job title: Client Service Project Manager

Hours of work: 8am – 5pm. Overtime as required

Accountable to: Event & Exhibitions Director

About Us:

Envisage Spaces Group is a dynamic and innovative design & production agency specialising in

exhibition, event, and interior spaces. We pride ourselves on creating immersive, memorable

experiences that captivate audiences and bring our clients’ visions to life. With a strong

emphasis on creativity, strategy, and execution, we transform spaces and concepts into

Position Overview:

We are seeking a highly organised and client-focused Client Service Project Manager to join our

team. In this role, you will serve as the primary point of contact for our clients, ensuring their

needs are met while managing the successful delivery of projects from inception to completion.

The ideal candidate will have a strong background in project management within the design and

production industry, particularly in exhibitions, events, and interiors. You will be responsible for

coordinating with internal teams, managing timelines and budgets, and delivering projects that

Key Responsibilities:

Client Relationship Management:

• Serve as the main point of contact for clients, building strong, long-term relationships.
• Understand client objectives and translate them into actionable project plans.
• Regularly communicate project updates, gather feedback, and ensure client satisfaction throughout the project lifecycle.
• Anticipate client needs and proactively offer solutions to enhance their experience.

Project Planning & Coordination:

• Develop detailed project plans, including timelines, budgets, and resource allocation.
• Coordinate with internal teams, including design, production, and logistics, to ensure seamless project execution.
• Monitor project progress, identify potential issues, and implement solutions to keep projects on track.
• Manage multiple projects simultaneously, ensuring all are delivered on time, within scope, and within budget.

Budget Management:

• Oversee project budgets, ensuring financial efficiency and alignment with client
• Prepare cost estimates, track expenses, and manage financial reporting for each project.
• Work with the finance team to ensure accurate billing and timely payments from clients.

Quality Control & Delivery:

• Ensure all deliverables meet the company’s high standards of quality and align with client
• Conduct regular reviews of project milestones and deliverables, making adjustments as needed to maintain quality and meet deadlines.
• Coordinate on-site execution for events and exhibitions, ensuring smooth setup, operation, and teardown.
• Collaborate with designers, producers, and other internal stakeholders to align project goals and deliverables.
• Foster a collaborative environment, encouraging open communication and teamwork to achieve project success.
• Lead project meetings, ensuring clear communication and alignment among all team members.
• Conduct post-project reviews to evaluate the success of the project and identify areas for improvement.
• Follow up with clients to gather feedback, address any concerns, and discuss future
• Maintain and update project documentation and client records.

Qualifications:

Bachelor’s degree in Project Management, Business, Design, or a related field.

5+ years of experience in project management within the design, production, exhibitions, events, or interiors industry.

Proven track record of successfully managing client relationships and delivering projects on time and within budget.

Strong understanding of design and production processes, with the ability to translate client

Excellent organisational skills with the ability to manage multiple projects and priorities simultaneously.

Exceptional communication and interpersonal skills, with the ability to build and maintain strong client relationships.

Proficiency in project management methodology and use of software to manage (e.g., Asana, Trello, MS Project) and MS Office Suite.

Ability to work under pressure, manage tight deadlines, and adapt to changing client needs.

Strong problem-solving skills and attention to detail.

Willingness to travel as needed for client meetings and on-site project management.

Why Join Us:

Work with a creative and passionate team in a dynamic and fast-paced environment.

Opportunity to manage exciting projects for leading brands and clients in the exhibitions, events, and interiors space.

Competitive salary, benefits, and opportunities for professional growth and development.

A culture that values innovation, collaboration, and excellence.