Client Service Lead

Heidrick & Struggles; England; On-site; GBP 90,000 - 150,000; Full time

Job summary

Heidrick & Struggles seeks a Client Service Lead to manage top-tier client relationships and drive service excellence in executive search and leadership consulting. You will orchestrate internal resources, develop strategic offerings, and act as a trusted advisor to clients.

The role emphasizes retention, revenue growth, and cross-functional collaboration, with travel as needed to serve clients effectively.

Qualifications

• Bachelor's degree required; MBA preferred.
• 7–10 years in client-facing roles within professional services.
• Proven track record of growing key client relationships.
• Exceptional communication and interpersonal skills.
• Strong business acumen and analytical abilities.
• Team-oriented with ability to manage multiple priorities.
• Proficiency in Microsoft Office and CRM software.
• Ability to travel as required.

Responsibilities

• Develop and maintain strong, long-term client relationships.
• Identify opportunities for additional Heidrick & Struggles services.
• Collaborate with internal teams to ensure seamless delivery.
• Oversee end-to-end client engagement from proposal to invoicing.
• Manage client expectations and address concerns promptly.
• Provide strategic market insights to clients.
• Support business development through pitches and proposals.
• Track client performance metrics and revenue.
• Stay updated on industry trends and best practices.

Skills

Client relationships

Executive presence

CRM software

Microsoft Office

Travel willingness

Education

Bachelor's degree

MBA preferred

Tools

CRM software

Microsoft Office Suite

Job description

Description

Job Summary

The Client Service Lead at Heidrick & Struggles is responsible for managing and developing client relationships, ensuring exceptional service delivery, and contributing to the firm's strategic growth within the executive search and leadership consulting space. This role involves acting as a primary point of contact for key clients, understanding their talent needs, and orchestrating internal resources to meet those needs effectively.

Job Responsibilities

• Develop and maintain strong, long-term relationships with a portfolio of key clients, acting as a trusted advisor on executive talent and leadership development.
• Proactively identify client needs and opportunities for additional Heidrick & Struggles services, including executive search, leadership consulting, and culture shaping.
• Collaborate closely with executive search consultants, leadership consultants, and other internal teams to ensure seamless service delivery and client satisfaction.
• Oversee the end-to-end client engagement process, from initial contact and proposal development to project execution, invoicing, and post-engagement follow-up.
• Monitor and manage client expectations, proactively addressing any concerns or issues to maintain high levels of client loyalty.
• Provide strategic insights and market intelligence to clients, demonstrating a deep understanding of their industry and competitive landscape.
• Contribute to business development efforts by identifying new client prospects and participating in pitches and presentations.
• Track and report on client account performance, revenue generation, and service delivery metrics.
• Stay abreast of industry trends, talent acquisition best practices, and competitive offerings.

Job Qualifications

• Bachelor's degree required; Master's degree (e.g., MBA) preferred.
• Minimum of 7-10 years of experience in client-facing roles within a professional services environment, preferably executive search, management consulting, or a related field.
• Proven track record of successfully managing and growing key client relationships.
• Exceptional communication, presentation, and interpersonal skills with the ability to influence and build rapport at all levels of an organization.
• Strong business acumen and analytical skills, with the ability to understand complex client needs and translate them into actionable solutions.
• Demonstrated ability to work collaboratively in a team-oriented environment and manage multiple priorities effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM software.
• Ability to travel as required to meet client needs.

Heidrick & Struggles is an equal opportunity employer committed to hiring qualified protected veterans and individuals with disabilities. All qualified applicants will be considered for employment without regard to race, color, religion, creed, age, sex, national origin, gender identity or expression, sexual orientation, disability, marital status, veteran or military status, or citizenship status.

Heidrick & Struggles is committed to providing reasonable accommodations and/or adjustments during our recruitment process. If you are selected for an interview and require an accommodation and/or adjustment, please inform your Talent Acquisition professional.