Client Service Delivery Specialist- Fixed term Contract

TN United Kingdom; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Client Service Delivery Specialist, where you will manage key technical activities and engage with diverse teams in the insurance sector. This role offers a 12-month fixed-term contract with opportunities for hybrid working, allowing you to balance your professional and personal life. You'll be responsible for enhancing processes, collaborating with various stakeholders, and providing expert advice, all while being supported in your career development. If you're detail-oriented and passionate about making a difference, this is the perfect opportunity for you.

Benefits

Global Wellbeing Days

Flexible Working Solutions

Comprehensive Benefits Package

Qualifications

• Experience in the insurance industry is preferred.
• Strong organizational and presentation skills are essential.

Responsibilities

• Manage key technical activities across the broking process.
• Engage with broking teams on complex insurance contracts.

Skills

Attention to Detail

Teamwork

Insurance Industry Experience

Understanding of Insurance Risk

Organizational Skills

Presentation Skills

Communication Skills

Willingness to Learn

Job description

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Client Service Delivery Specialist - Fixed Term Contract, London

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Client:

Aon

Location:

London, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

fa7f601083fa

Job Views:

11

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

Client Service Delivery Specialist – Global Broking Centre

Do you want to be part of a new and exciting team?

Are you someone who wants to make a difference in your role and help us deliver outstanding service to our clients?

Then this is the role for you!

We have a range of roles across our Client Service Delivery team working in different product lines across Aon.

This role is a 12-month Fixed Term Contract with the opportunity for hybrid work, offering the flexibility to work both virtually and from our London and Chelmsford offices.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

You will be responsible for managing key technical activities across the broking / placement process.

A usual day as a Client Service Delivery Specialist will involve:

• Engagement with the broking teams - large, complex, global insurance contracts, involving multiple insurers and high value insurance placements.
• Using technical systems and engaging with Offshore Partners to produce policy documents / invoice requests.
• Providing SME technical placement advice to the Brokers as required.
• Liaising with underwriters.
• Presenting ideas on process improvements.
• Monitoring the risk life cycle / workflow to ensure policies are on track with performance targets.
• Collaborating with Client Service Delivery colleagues to meet divisional targets.

How this opportunity is different

The Client Service Delivery team has created value by sharing best practice, removing duplication, and standardising ways of working – we ensure activities are allocated appropriately. Right people, right skills, right activities.

This role provides the opportunity to collaborate with various teams (internally and externally), including broking teams, underwriters, offshore providers, operations, and fiduciaries.

You will be supported in your role, not only with day-to-day management but also with career development opportunities to ensure you have skills and the ability to progress your career at Aon.

Skills and experience that will lead to success

• High attention to detail.
• Ability to work individually and in a team.
• Relevant experience within the insurance industry is preferred.
• Understanding of insurance risk and actuarial principles is preferred.
• Excellent listening, organisational, and presentation skills.
• An organised, highly personable, and approachable individual, who is a skilled communicator.
• Willingness to learn and share knowledge.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. All colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to focus on yourself. We offer various working style solutions, emphasizing flexibility and the concept of Smart Working!