Client Service Coordinator

PSM Recruitment Ltd; Greater London; On-site; GBP 25,000 - 28,000; Full time

Job summary

PSM Recruitment Ltd in Orpington is seeking a Client Services & Marketing Administrator to join a fast growing, data-driven communications services company. You will provide excellent customer service while supporting a wide range of marketing activities.

This hands-on role suits someone proactive, highly organized and eager to develop within a growing business. You will work on CRM data, website content, email campaigns, social content and newsletters.

Qualifications

• 1-2 years' experience in an office-based marketing and/or client services role
• Excellent copywriting and written communication skills
• Strong attention to detail and organisational ability
• Experience creating basic creative assets, including simple graphics and video content
• Experience coordinating marketing activities or projects
• The ability to commute to the Orpington office (within approximately one hour)

Responsibilities

• Providing efficient administrative support to the Client Services team and acting as a primary point of contact for visitors and incoming enquiries
• Maintaining accurate and up-to-date information within the CRM system
• Updating the company website and ensuring content is engaging and SEO-optimised
• Planning and executing email marketing campaigns and monitoring response rates
• Creating, generating, and scheduling content across social media and internal online channels
• Coordinating the quarterly newsletter, liaising with designers and contributors to ensure deadlines are met
• Assisting with the creation of company presentations and sales support materials
• Working collaboratively with marketing specialists to help deliver the overall marketing strategy

Skills

Copywriting

CRM experience

SEO basics

Email marketing

Social media management

Organisation

Tools

CRM software

Email marketing platform

CMS/website editor

Job description

PSM Recruitment are seeking a Client Services & Marketing Administrator to join a fast growing successful, data-driven, communications services company based in Orpington, you will play a key role in delivering excellent customer service while supporting a wide range of marketing activities. This is a varied, hands‑on role suited to someone who is proactive, highly organised, and eager to develop their skills within a growing business.

Key Responsibilities

• Providing efficient administrative support to the Client Services team and acting as a primary point of contact for visitors and incoming enquiries

• Maintaining accurate and up-to-date information within the CRM system

• Updating the company website and ensuring content is engaging and SEO‑optimised

• Planning and executing email marketing campaigns and monitoring response rates

• Creating, generating, and scheduling content across social media and internal online channels

• Coordinating the quarterly newsletter, liaising with designers and contributors to ensure deadlines are met

• Assisting with the creation of company presentations and sales support materials

• Working collaboratively with marketing specialists to help deliver the overall marketing strategy

About You

The ideal candidate will have:

• 1-2 years' experience in an office‑based marketing and/or client services role

• Excellent copywriting and written communication skills

• Strong attention to detail and organisational ability

• Experience creating basic creative assets, including simple graphics and video content

• Experience coordinating marketing activities or projects

• The ability to commute to the Orpington office (within approximately one hour)

Hours are Monday - Friday 9am - 5.30pm based full - time in the office

Salary £25,000 - £28,000 DOE