Client Service and Operations Coordinator

Bennett and Game Recruitment LTD; City Of London; Hybrid; GBP 35,000 - 45,000; Full time

Benefits offered by this job

Onsite Chef

Hybrid working

Birthday off

Commuting costs covered

Study support

Job summary

Bennett and Game Recruitment LTD in Central London is seeking a Client Service and Operations Coordinator to manage invoicing, reporting, onboarding and day-to-day operations of a growing accountancy practice.

The role offers hybrid working, a salary of 35,000–45,000, 22 days holiday plus bank holidays and your birthday off, onsite chef, and a supportive team focused on service excellence.

Qualifications

• Experience in an administrative, HR, operations or customer service role.
• Experience in an accountancy or financial practice is beneficial but not essential.
• Proficiency in Microsoft Office and quick to learn new systems.
• Proactive, dependable, service minded with strong attention to detail.
• Excellent interpersonal, organisational and communication skills.

Responsibilities

• Ensure accurate financial tracking and reporting, including invoicing, supplier payments, reconciliations, aged debtors and KPI reporting.
• Support day-to-day operations through workflow coordination, resource management, meeting organisation and escalation of issues.
• Provide high standard client service by responding to queries, drafting scopes of work and managing requests to resolution.
• Coordinate client onboarding and disengagement, ensuring required records are completed accurately.
• Support tax and compliance processes and AML checks, client due diligence and HMRC queries.
• Maintain accurate records and systems, including uploading files and producing daily/weekly reports.
• Support recruitment, onboarding, marketing and broader business development activities.
• Promote collaboration by supporting colleagues, managing actions and sharing feedback.
• Organise and manage meetings and assist team with operational tasks.

Skills

Customer service

Administrative support

Team collaboration

Attention to detail

Communication

HR/Operations experience

Tools

CCH

Job description

Job Title: Client Service and Operations Coordinator
Location: Central London
Package: 35,000- 45,000, covered transport costs, on-site chef, hybrid working, and more
Working Hours: Full Time, Monday-Friday, 7:30am-4:30pm

An exciting new opportunity for a Client Service Coordinator has arisen within a rapidly growing medium sized Accountancy Practice in Central London. This highly ambitious practice boast a vibrant working culture, in a state of the art office.

This role is well suited to Operations Assistants/Manager, Customer Service Professionals, and administrators, ideally with experience working for an accountancy or financial practice. You will help create an exceptional, responsive client experience whilst keeping the day-to-day operation of the practice running smoothly. This is a crucial role to this firm, and an opportunity you don't want to miss

Client Service and Operations Coordinator Job Responsibilities

• Ensure accurate financial tracking and reporting, including invoicing, supplier payments, reconciliations, aged debtors and regular KPI reporting.
• Support day-to-day operations through workflow coordination, resource management, meeting organisation and proactive escalation of issues or blockers.
• Provide a high standard of client service by responding promptly to queries, preparing scopes of work and business terms, and taking ownership of requests through to resolution.
• Coordinate client onboarding and disengagement, ensuring documentation, company forms, confirmation statements, dividend vouchers and other required records are completed accurately.
• Support tax and compliance processes, including YEAs, CTRs, ITRs, P11Ds, HMRC queries, tax payment reminders, AML checks and client due diligence requirements.
• Maintain accurate records and systems, including uploading files to CCH, managing team mailboxes and producing daily and weekly reports to support effective team working.
• Support recruitment, employee onboarding, marketing and wider business development activities, contributing to the firm's growth and operational objectives.
• Promote a collaborative and accountable team environment by supporting colleagues, managing actions and follow-ups, sharing feedback, and identifying opportunities to improve processes and efficiency.
• Organise and manage meetings where needed, and support team members with operational tasks

Client Service and Operations Coordinator Job Requirements

• Any experience working for an accountancy practice, or within financial services, is beneficial but not essential
• Must have experience in an administrative, or HR, or Operations, or Customer Service role
• Should be comfortable working within a team, and collaborating with different departments
• Proficiency in Microsoft office, and are comfortable learning new systems and software
• Should be a proactive, dependable, and service minded individual, with strong attention to detail.
• Should have excellent, interpersonal, organisational, and communication skills

Client Service and Operations Coordinator Salary & Benefits

• Salary depending on experience, but can range from 35,000- 45,000
• 22 days holiday plus bank holidays, plus your birthday off, and option to purchase additional holiday
• All commute costs are covered
• Onsite Chef - providing free Breakfasts and Lunches
• Mon-Fri 7:30am-16:30 pm (can flex to 8:30am-5:30pm)
• 1 day a week WFH
• Excellent office environment with latest tech, and a vibrant team
• Statutory pension and sick pay
• Study support is available
• Consistent training and CPD opportunities