Client Accounting Transactions Manager

Cluttons; Reading; Hybrid; GBP 85,000 - 110,000; Full time

Benefits offered by this job

Enhanced pension

Life assurance

Season ticket loan

Cycle to work

Flu & eye care

EAP 24/7

Remote GP access

Discount platform

Family wellbeing policy

Job summary

Cluttons is seeking an exceptional Client Accounting Transactions Manager to lead the service delivery of Accounts Receivable, Accounts Payable, Credit Control, Data Administration, and Cashiering. You will manage a team of Team Leaders and drive continuous process improvement across client accounting functions.

Working with the Head of Client Accounting and senior stakeholders, you will ensure robust financial controls, data integrity, and effective cash management while delivering high

Qualifications

• Experience leading operational finance or client accounting teams.
• Knowledge of A/R, A/P, credit control and data administration processes.
• Experience in a regulated or governance-focused financial environment.
• Proven ability to drive process improvements and service development.

Responsibilities

• Lead the total service delivery of the Accounts Receivable, Accounts Payable, Credit Control, Data Administration, and Cashiering functions
• Lead and develop a team of 5 x Team Leaders (who in turn manage between 3-5 employees)
• Ensure the integrity, accuracy, and maintenance of property, client, supplier, tenant, and financial data
• Provide regular management information, reporting, and insights to support decision-making
• Work collaboratively with operational leaders to support service delivery objectives
• Foster accountability and collaboration across Client Accounting teams and maintain high customer service standards
• Manage internal and external client relationships and ensure continuity of service
• Act as a senior escalation point for operational issues and service delivery challenges
• Drive cash collection and credit management practices
• Lead the implementation of new technologies and system enhancements
• Promote data governance and quality control standards
• Ensure compliance with policies, controls, and regulatory obligations

Skills

Leadership

Team management

Accounts receivable

Accounts payable

Credit control

Cashiering

Stakeholder management

Financial governance

Education

ACCA/CIMA/ACA or equivalent

Tools

TRAMPS

Job description

We are seeking an exceptional Client Accounting Transactions Manager to lead and develop the service delivery of our Accounts Receivable, Accounts Payable, Credit Control, Data Administration, and Cashiering functions. This role combines strategic service delivery optimisation for our corporate and client financial transactions, with hands-on development of our people and processes. Working closely with the Head of Client Accounting and senior stakeholders, the Client Accounting Transactions Manager drives operational excellence, maintains robust financial controls, safeguards client monies, and delivers continuous process improvement. The role provides leadership to a team of specialist Team Leaders, ensuring accountability, consistency, and high standards across all accounts processing activities.

Responsibilities

• Lead the total service delivery of the Accounts Receivable, Accounts Payable, Credit Control, Data Administration, and Cashiering functions
• Lead and develop a team of 5 x Team Leaders (who in turn manage between 3-5 employees), ensuring people development and the success of each Transactional Team
• Ensure the integrity, accuracy, and maintenance of property, client, supplier, tenant, and financial data
• Provide regular management information, reporting, and insights to support decision-making that will continuously improve the effectiveness of Cluttons' client accounting function
• Work collaboratively with operational and business leaders to support service delivery objectives
• Foster a culture of accountability & collaboration across Client Accounting transactional teams, whilst upholding best-in-class customer service for all internal and external stakeholders
• Manage internal and external client relationships, ensuring continuity of service and client satisfaction
• Act as a senior escalation point for operational issues and service delivery challenges
• Drive strong operational cash collection and credit management practices
• Lead the implementation of new technologies, automation, and system enhancements to optimize delivery of Client Accounting
• Promote strong financial data governance and quality control standards across all Client Accounting transactional processes
• Ensure compliance with company policies, financial controls, client requirements, and regulatory obligations

Key Performance Indicators

• Upholding service delivery against agreed operational SLAs
• Accounts receivable collection performance
• Reduction in aged debt balances
• Accounts payable processing accuracy and turnaround times
• Cash allocation and reconciliation accuracy
• Data quality and system integrity measures
• Audit and compliance outcomes
• Team performance, engagement, and development
• Process improvement and operational efficiency gains

Essential

• Demonstrable experience leading operational finance, client accounting, shared services or business processing teams
• Strong understanding of Accounts Receivable, Accounts Payable, Credit Control, Cashiering, and financial administration processes
• Experience operating within a controlled financial environment with responsibility for governance, compliance, and risk management
• Proven ability to improve operational performance through process review, optimisation, and service development
• Strong analytical, organisational, and problem-solving skills
• Strong people management skills, fostering a culture of accountability
• Excellent communication and stakeholder management abilities

Desirable

• Experience within the real estate, property management, surveying, housing, or facilities management sectors
• Knowledge of RICS Client Money requirements and client accounting best practice
• Experience of using TRAMPS property management software
• Professional accounting qualification (ACCA, CIMA, ACA) or equivalent operational leadership experience
• Experience in process mapping, workflow design, and operational improvement initiatives

Hybrid working - to give you the flexibility you need

Holidays: 27 days increasing in line with level or length of service to a maximum of 30 days

Benefits

• Enhanced auto enrolment pension scheme - to help you save for the future
• Life assurance - to protect your loved ones should the worst happen
• Interest free season ticket loans
• Cycle to work scheme - discounted bicycles
• Flu and eye care vouchers - to keep you healthy
• Employee Assistance Programme - 24/7 health & wellbeing support
• Help@Hand Remote GP app - to give you and your family access to medical experts quickly
• Platform hosting 1000s of discounts at your favourite retailers, restaurants, supermarkets, leisure & days out venues, gyms and more
• Family & wellbeing policy - including enhanced maternity pay, menopause support, neurodiversity support, carer support, company sick pay and much more

Flexible benefits policy

• Purchasing up to 5 days additional holiday
• Discounted gym membership
• Discounted dental insurance
• Discounted private medical