Client Service Advisor: Invoice Finance (Hybrid & Bonus)

Skipton Building Society; Skipton; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Hybrid & flexible working

Private medical insurance

Annual leave & holidays

Pension contributions

Volunteer days

Cycle-to-work scheme

Job summary

Skipton Business Finance, part of the Skipton Group, is hiring a Client Service Adviser to deliver exceptional operational support to invoice finance clients. You will manage debt collections, cash allocation and ledgers while maintaining strong risk controls and building trusted client relationships.

The role offers permanent, full-time hours with hybrid working, a competitive benefits package and opportunities for training and development.

Qualifications

• Experience in invoice finance, credit control, financial operations or a similar client-facing environment.
• Strong written and verbal communication with confidence handling customers and debtors.
• Excellent attention to detail, organisational skills and ability to manage competing priorities.
• Strong problem-solving skills and ability to identify and elevate risks where appropriate.

Responsibilities

• Proactively manage debt collections, reduce overdue balances and resolve payment queries.
• Accurately allocate cash receipts and maintain reconciled ledgers.
• Provide first line support to clients and deliver high standards of customer service.
• Process invoices, credit notes, adjustments and facility transactions with internal controls.
• Monitor ledger performance and credit risk indicators, escalating where needed.
• Collaborate with Client Managers, Credit, Risk and Operations to protect security and ensure a great client experience.

Skills

Invoice finance

Credit control

Financial operations

Client facing

Job description

Skipton Business Finance, part of the Skipton Group, is hiring a Client Service Adviser to deliver exceptional operational support to invoice finance clients. You will manage debt collections, cash allocation and ledgers while maintaining strong risk controls and building trusted client relationships.

The role offers permanent, full-time hours with hybrid working, a competitive benefits package and opportunities for training and development.