Client Service Advisor

equifax; West Yorkshire; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Contributory pension

Life cover

Income protection

Healthcare

26 days holiday

Birthday day off

Discounted travel options

Gym membership

Dining and leisure discounts

Financial & savings plans

Mobile discounts

Job summary

Equifax in Leeds is seeking a Client Service Adviser to provide first-class support to our clients and partners, handling account management, billing inquiries, disputes, and data requests.

You will manage workload queues, meet timeframes, maintain quality, and participate in service improvement initiatives, with office-based 4 days a week and Friday remote flexibility.

Qualifications

• Experience in customer service environment.
• The ability to communicate effectively and build positive relationships.
• Be proactive and deliver exceptional customer experience.
• Ability to problem solve and make decisions.
• Maintain attention to detail whilst working under pressure.
• Demonstrate determination to succeed and achieve great results.
• Good computer skills able to use MS Office word, Excel and ideally G Suite.
• Remains calm and focused under pressure.

Responsibilities

• Responsible for providing support and issue resolution to clients/customers and partners.
• Managing your workload queue and prioritising based on business requirement and direction.
• Ensure work is completed within the required timeframes and maintain call production and quality levels.
• Perform all processes and procedures in line with documentation
• Seek efficiency opportunities and participate in planning and discussions to continually improve service.
• Solicit and provide feedback for their own development

Skills

Customer service

Communication skills

Problem solving

Attention to detail

MS Office

G Suite

Time management

Tools

MS Office

G Suite

Job description

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

The Client Service Adviser will be responsible for ensuring the services we provide to our new and existing customers is first class. Dealing with queries relating to account management, billing inquiries, disputes, service or data requests, suggestions and complaints.

What You'll Do

• Responsible for providing support and issue resolution to clients/customers and partners.
• Managing your workload queue and prioritising based on business requirement and direction.
• Ensure work is completed within the required timeframes and maintain call production and quality levels.
• Perform all processes and procedures in line with documentation
• Seek efficiency opportunities and participate in planning and discussions to continually improve service.
• Solicit and provide feedback for their own development

What experience you need

• Experience in customer service environment
• The ability to communicate effectively and build positive relationships
• Be proactive and deliver exceptional customer experience
• Ability to problem solve and make decisions
• Maintain attention to detail whilst working under pressure
• Demonstrate determination to succeed and achieve great results
• Good computer skills able to use MS Office word, Excel and ideally G Suite
• Remains calm and focused under pressure

What could set you apart

• Experience within a regulated environment
• Excellent communication skills both written and oral
• Proven ability in multitasking, exceptional organisational and time management skills
• Ability to use own initiative and flexibility in all aspects of working life
• Highly motivated, eagerness to learn with an ability to work within a like minded driven team
• Professional attitude under all circumstances with a high commitment to delivering a superior customer service experience
• Displays empathy, patience and self-discipline
• Remains calm and focused under pressure
• Logical thinker with focus on attention to detail

We believe great things happen when teams connect. Our schedule is built around 4 days of high-impact, in-office collaboration (Monday-Thursday) , paired with Friday Flexibility to wrap up your week remotely.

The Perks of being a Equifax Employee?

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.

Primary Location: GBR-Leeds-6-Wellington

Function: Customer Service

Schedule: Full time