Client Service Adviser

Lloyd & Whyte; Stevenage; On-site; GBP 22,500 - 27,500; Full time

Benefits offered by this job

Annual leave

Birthday off

Group pension

Bonus scheme

Holiday buy scheme

Health benefits

Sick pay

Study support

Volunteer leave

Job summary

Lloyd & Whyte, part of the Benefact Group, is seeking a Client Service Adviser to join the Affinity GI team in Stevenage. You will deliver high-quality service and advice to maximise client satisfaction, retention and income targets.

The role requires experience in a regulated environment, strong telephone communication, and a proactive approach to renewals, reviews, and cross-selling of suitable products. Starting salary £25,000 with bonus potential.

Qualifications

• Experience working in a regulated, compliant, client-focused environment.
• Organised, resourceful, deadline-driven, and supportive of the broader team.
• Quality-oriented with great attention to detail.
• Confident and capable of building rapport over the telephone to provide an excellent client experience.
• Demonstrate our values of Fun, Supportive, Professional, Partnership, and Ambition.

Responsibilities

• Ensure policy administration is handled professionally and timely.
• Provide support and advice to clients throughout the policy life cycle, ensuring high levels of service and satisfaction.
• Be proactive in generating leads and promoting alternative products, advising on potential gaps in cover, and encouraging insurance reviews.
• Offer a proactive renewal service using best endeavours to retain clients, promoting key selling features and liaising with insurers.
• Underwrite scheme policies within the underwriting authority level and referral guidelines.

Skills

Customer service

Telephone rapport

Regulatory compliance

Organisation

Attention to detail

Education

Chartered Insurance Institute Certificate in Insurance

Job description

Salary: Starting from £25,000.00 (depending on experience) + bonus potential

Working hours: 35 hours per week, Monday to Friday

Duration: Permanent

Location: Stevenage

Overview

Lloyd & Whyte, part of the Benefact Group, is looking for a Client Service Adviser to join the Affinity GI team in Stevenage. The role involves providing exceptional service and advice to maximise client satisfaction, maintain retention, and achieve income targets.

Responsibilities

• Ensure policy administration is handled professionally and timely.
• Provide support and advice to clients throughout the policy life cycle, ensuring high levels of service and satisfaction.
• Be proactive in generating leads and promoting alternative products, advising on potential gaps in cover, and encouraging insurance reviews.
• Offer a proactive renewal service using best endeavors to retain clients, promoting key selling features and liaising with insurers.
• Underwrite scheme policies within the underwriting authority level and referral guidelines.

Qualifications

• Ability to work in a regulated, compliant, client‑focused environment.
• Organised, resourceful, deadline‑driven, and supportive of the broader team.
• Quality‑oriented with great attention to detail.
• Confident and capable of building rapport over the telephone to provide an excellent client experience.
• Demonstrate our values of Fun, Supportive, Professional, Partnership, and Ambition.

Desired Skills

• Previous customer service experience.
• Holder of Chartered Insurance Institute Certificate in Insurance.

Benefits

• 28 days annual leave plus bank holidays.
• Birthday off.
• Group Personal Pension.
• Bonus scheme.
• Holiday buy scheme.
• Health and wellbeing benefits, company cash plan, income protection and life assurance.
• Enhanced sick pay and parental leave.
• Support and funding toward study and professional qualifications.
• Paid time off for volunteering.

Additional Information

"We're looking for a confident, motivated individual who enjoys speaking with people and would like to grow a career in insurance. If you are target‑driven, have excellent communication skills and want to be part of a growing friendly team, we'd love to hear from you."

If you need any additional support during the recruitment process, please let us know.