Client Response Team Operator - Night Shift

Linaker Ltd; East Grinstead; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading service provider in East Grinstead is seeking a Client Response Team Operator for night shifts. You'll be the first point of contact for client maintenance queries, requiring exceptional customer service and quick problem-solving skills. The position offers a competitive salary, annual pay reviews, and opportunities for progression. Join a supportive team in a dynamic environment, providing solutions across the UK.

Benefits

Competitive salary

Opportunity for progression

Free parking

Health care and life insurance

Team socials and events

Qualifications

• Experience working in a fast-paced helpdesk is ideal.
• Understanding of SLA's, KPI's, compliance is a bonus.
• Ability to multitask and work to deadlines.

Responsibilities

• Act as the first point of contact for client maintenance issues.
• Schedule and liaise with engineers/contractors.
• Run Daily reports on the CAFM system.

Skills

Exceptional customer interaction skills

Basic written and numerical skills

Strong relationship management skills

Quick thinking

Tools

Microsoft Office

Job description

Overview

WELCOME TO LINAKER
For 30 years Linaker has specialised in the creation and maintenance of tailor-made business environments. Having shaped workspaces for a wide range of businesses across the country, Linaker's heritage lies in our ability to design and regulate unique spaces that truly work.

Linaker was founded upon three core values: trust, reliability and care. We are not just a service provider, rather an essential part of our clients' architecture and, ultimately, an extension of your business, a part of one team.

Role

ABOUT THE ROLE

As a Client Response Team Operator on our night shift, you will be responsible for being the first point of contact for reactive and proactive repair requirements for an array of differing clients spread across the UK.

Responsibilities

• Act as the first point of contact for the client to discuss maintenance issues within their property.
• Using the inhouse system you will schedule and liaise with the appropriate engineer / contractor to ensure completion of all reported issues efficiently.
• Run Daily reports on CAFM system.
• When scheduling works you will be contractual aware of certain KPI's, SLA's etc. Linaker need to adhere too.
• Build strong internal and external relationships.
• Follow up with customers to identify areas for improvement.
• Protect the company's reputation by ensuring the company is always portrayed in a good light and carrying out any other reasonable duties deemed necessary to ensure the business can fulfil its moral and legal duties and obligations.

What we are looking for

• Good basic written and numerical skills and comfortable working with Microsoft office.
• Exceptional customer interaction skills, quick thinking and an enthusiastic person who is a confident communicator.
• Ideally experience of working in a fast-paced helpdesk.
• A bonus would be if you have experience working for a service provider with an understanding of SLA's, KPI's, compliance, quote turnaround etc. (not a dealbreaker if you don't).
• Previous experience of working to deadlines and multitask.
• A background / understanding of general engineering practices (a nice to have but not essential).
• A natural problem solver, who thrives under pressure. Can stay cool and calm in the face of adversity and can demonstrate empathy when overcoming challenges.
• Strong relationship management skills - internal and external.

Core hours

12 hour shifts: 19:00pm - 7:00am night shift. 4 days on / 4 days off to include weekends & bank holidays.

The package

• A competitive starting salary with annual pay reviews.
• Plenty of opportunity for progression.
• Modern, comfortable offices with an endless supply of tea & coffee
• Free parking but also accessible via public transport
• Full training by a welcoming, supportive team
• Various team socials with annual Linaker Fest summer conference
• Health care, life insurance and medical insurance available after a qualifying period