Client Relationship Manager Apprenticeship - BASKETDROP LTD.

Icanbea; United Kingdom; Hybrid; GBP 15,000 - 23,000; Full time

Benefits offered by this job

Travel to China/USA for development

Free In-House Training

Hybrid Working

Generous annual leave + pension

Job summary

Basketdrop Ltd is an integrated logistics tech company recruiting a Client Relationship Manager Apprentice. You will be the primary contact for key corporate accounts, build long-term trust, and monitor fulfilment to keep public sector clients satisfied.

The role blends remote work with regional hub visits across England. Training is provided through Middlesex University for a fully funded BSc (Hons) in Business-to-Business Sales, with on‑the‑job client management and online blocks, including

Qualifications

• Must meet ESFA eligibility requirements.
• Right to work in the UK for the last 3 years.
• Able to travel internationally as part of the role.

Responsibilities

• Acting as the primary point of contact for key corporate accounts.
• Building long-term professional trust and maintaining exceptional client relationships.
• Monitoring daily fulfilment lines to ensure zero delivery failures for public sector clients.
• Coordinating with logistics teams to resolve supply chain or transport issues promptly.
• Reviewing key service metrics and tracking client satisfaction feedback.
• Assisting with the onboarding and implementation of our tracking software platform.
• Preparing regular service update briefs and meeting agendas for corporate client reviews.
• Identifying opportunities for client service optimisation and smooth contract delivery.

Skills

Customer care

Analytical skills

Initiative

Non judgemental

Education

BSc (Hons) in Business-to-Business Sales

Job description

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About

13th October 2026

Basketdrop Ltd is an integrated logistics tech company founded in 2018. We design, manufacture, and rent out our proprietary AI-powered hardware products like the ("Droppoint") while operating our routing and mapping infrastructure via the "AI Track-Zero" software platform.

Our mission is to eliminate residential logistics friction entirely, achieving zero delivery failures and lowering transport costs by 40-50% for commercial retailers, couriers, and busy households.

We are a robust, minority-led trading entity with a highly stable foundation. Our early operations are heavily insulated and funded by high-value, recurring public sector healthcare distribution and catering contracts.

As a business committed to diversity, equality, and mitigating the national skills shortage, we are keen to offer high-quality workplace training to the next generation of business leaders.

Are you ready to manage critical enterprise accounts? Basketdrop Ltd is looking for an ambitious Client Relationship Manager Apprentice.

This high-level role focuses on building trust and maintaining our long-term clients.

Gain hands-on commercial experience and access our free in-house training!

What you'll do at work

• Acting as the primary point of contact for key corporate accounts.
• Building long-term professional trust and maintaining exceptional client relationships.
• Monitoring daily fulfilment lines to ensure zero delivery failures for public sector clients.
• Coordinating with logistics teams to resolve supply chain or transport issues promptly.
• Reviewing key service metrics and tracking client satisfaction feedback.
• Assisting with the onboarding and implementation of our tracking software platform.
• Preparing regular service update briefs and meeting agendas for corporate client reviews.
• Identifying opportunities for client service optimisation and smooth contract delivery.

Where you'll work

This role is open to applicants across England, featuring a flexible hybrid framework combining home-based remote work with scheduled visits to regional hub locations.

You will coordinate relationships with key healthcare and other corporate clients across various regions in England.

The position involves close collaboration with our cross-border operations, including international travel links to China and the United States.

Training to be provided

Training provider
MIDDLESEX UNIVERSITY

Training course
Business to business sales professional (integrated degree) (level 6)

Training schedule
The training is delivered as a blended degree model, combining on-the-job client management at Basketdrop Ltd with structured online university learning blocks and interactive digital workshops.

The apprentice will study towards a fully funded BSc (Hons) in Business-to-Business Sales awarded by Middlesex University.

Dedicated study days and academic assignments are structured around and strict off-the-job training will follow the time allocations outlined in the Occupational Standard during regular working hours.

Formal, structured three-way progress reviews will be held systematically every 12 weeks between the apprentice, a Basketdrop Ltd supervisor, and the Middlesex University academic programme team to monitor performance benchmarks.

More training information

Academic delivery is supported by Middlesex University in partnership with Consalia Sales Business School, a pioneer in bringing world-class professional sales qualifications into higher education.

• The programme incorporates interactive masterclasses, industry-expert-led webinars, and collaborative peer learning circles designed to turn real-world workplace experience into academic credit.
• Comprehensive preparation for the End-Point Assessment (EPA) is fully integrated into the degree curriculum, ensuring the apprentice is guided step-by-step toward achieving both their BSc (Hons) degree and full professional certification.

Entry Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Customer care skills
• Analytical skills
• Initiative
• Non judgemental

Other requirements

ESFA Eligibility Requirements:

Applicants must meet standard government funding rules, including having lived in the UK/EEA for the last 3 consecutive years and holding the right to work in the UK.

International Travel Compliance:
You must possess a valid, up-to-date passport and meet all visa entry eligibility requirements for business travel to both China and the United States.
You must have a quiet, dedicated workspace at home with a reliable high-speed internet connection for remote hybrid working days.

Pre-Employment Screening:

Final selection for this role may be subject to standard right-to-work, basic reference, and identity background verification checks.

Company benefits

• Opportunities to travel to our locations in China and the United States for corporate development.
• Free In-House Training:
• Access to comprehensive internal courses across Software Development, Marketing, Sales, HR, and Business Development.
• Hybrid Working:
• Flexible mix of remote home working and collaborative regional hub days.
• Core Perks:
• Generous paid annual leave allowance plus bank holidays and workplace pension scheme enrolment.

Closing Date

The closing date for this job offer is on 16/10/2026

£14,560 to £23,132.20, depending on your age

West Suffolk College is an ambitious vocational and academic College, with a stunning main campus set in the heart of Bury St Edmunds. We are committed to providing outstanding education to all our students.