Client Relationship Manager

JR United Kingdom; Nechells; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading national law firm is seeking a Client Relationship Manager to manage key client accounts. The role involves building trusted relationships, identifying cross-selling opportunities, and improving the client experience. This position offers flexible hours, ideally 4 days a week.

Qualifications

• Previous experience in a legal or professional services environment.
• Proven client relationship and business development experience.
• Ability to build relationships with fee earners and the marketing team.

Responsibilities

• Manage a portfolio of key client accounts.
• Identify opportunities to cross-sell across departments.
• Conduct quarterly financial analysis of key client accounts.

Skills

Client relationship management

Business development

Cross-selling

Job description

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Client Relationship Manager, birmingham (aston)

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Client:

Location:

birmingham (aston), United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

11

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

A leading national law firm is seeking a Client Relationship Manager to join their UK team, location is flexible. The role holder will be responsible for managing a portfolio of key client accounts as part of the firm’s client programme, working closely with client facing teams to set and achieve objectives. This includes establishing trusted relationships, cross-selling opportunities and developing specific BD and marketing initiatives, to improve the overall client experience. The team offer amazing flexibility and are open to part-time hours, their preference is 4 days a week, but this is flexible.

The Responsibilities:

• Act as the account manager for a selected group of key client care accounts.
• Maintaining client service tools for each client liaising with the client service team.
• Take lead on calls identifying arising actions and seeing them through to completion.
• Identify opportunities to cross–sell across departments’ firm wide.
• Involvement in client listening activities, to gather feedback and ensure follow-up.
• Attending client relationship meetings, providing valuable insights and training fee earners on client listening and client experience activities.
• Conduct quarterly financial analysis of key client accounts and advising fee earners.
• Monitor client investment for key accounts to ensure ROI.
• Collaborate with the wider BD team to develop compelling tenders for panel appointments for key clients.

The Candidate:

• Previous experience working within a legal / professional services environment.
• Proven client relationship / business development experience is required.
• Able to build relationships with fee earners across offices and with wider Marketing team.

Please note: Due to the specific sectors we work in, only candidates with valid work experience in a Law Firm, Accountancy Firm, Management Consultancy, Property/Construction Firm, Financial Services Firm or a high profile relevant Association or Agency will be considered. We regret that our clients will not accept applications outside of these areas.