Client Development Executive

Jobtailor; Manchester; On-site; GBP 32,000 - 52,000; Full time

Job summary

DACB is seeking a client development professional in the Manchester area to strengthen and grow client relationships through strategic planning, feedback programmes and data-driven insights. You will support proposals, client plans and PMR initiatives while promoting client listening technologies and CRM tools.

The role emphasises stakeholder engagement, collaboration and delivering clear, actionable recommendations.

Qualifications

• Experience in business development, client development or client listening roles.
• Strong stakeholder management and relationship-building skills.
• Excellent organisational skills with ability to manage multiple priorities and deadlines.
• Strong analytical skills, including ability to interpret data and communicate insights.
• High levels of accuracy and attention to detail.
• Strong written and verbal communication skills.

Responsibilities

• Support colleagues in identifying opportunities to strengthen and grow client relationships through planning, mapping, client feedback programmes, gap analysis and client intelligence activities.
• Assist client teams with proposals, capability statements and client plans.
• Support the delivery, growth and evaluation of the firm's client listening programmes.
• Act as the primary contact for DACB's PMR programme.
• Help maximise opportunities identified through client feedback and contribute to continuous process improvements.
• Promote effective use of client development technologies and tools including CRM systems and engagement tools.
• Provide training, communications and stakeholder engagement around client development technologies.
• Analyse client and prospect data to generate insights.
• Produce dashboards, reports and presentations with actionable insights and recommendations.

Skills

Stakeholder management

Analytical skills

Organisational skills

Communication skills

Collaboration

Tools

CRM systems

Client listening platforms

Microsoft Office

Engagement tools

Job description

• Support colleagues in identifying opportunities to strengthen and grow client relationships through client planning, relationship mapping, client feedback programmes, gap analysis, marketing campaigns and client intelligence activities
• Assist client teams with proposals, capability statements, client plans and client commitment documents
• Support the delivery, growth and evaluation of the firm's client listening programmes
• Act as the primary contact for DACB's Post Matter Review (PMR) programme
• Help maximise opportunities identified through client feedback and contribute to continuous process improvement
• Promote effective use of client development technologies and tools, including client listening platforms, CRM systems and engagement tools
• Provide training, communications and stakeholder engagement around client development technologies
• Analyse client and prospect data
• Produce dashboards, reports and presentations with actionable insights and recommendations for client teams and business leaders

Requirements

• Previous experience within a business development, client development or client listening role
• Strong stakeholder management and relationship-building skills
• Excellent organisational skills with the ability to manage multiple priorities and deadlines
• Strong analytical skills, including the ability to interpret data and communicate insights effectively
• High levels of accuracy and attention to detail
• Strong written and verbal communication skills
• Proficiency across Microsoft Office applications, including Word, PowerPoint, Excel and Teams
• Experience within a legal or wider professional services environment (desirable)
• Experience using CRM systems and business development technologies (desirable)
• Knowledge of client feedback and client listening methodologies (desirable)
• Experience creating reports, presentations and data-driven recommendations (desirable)
• Ability to work collaboratively while taking ownership of own workload
• Comfortable engaging with stakeholders at all levels
• Strong commercial awareness
• Genuine interest in understanding clients and helping teams deliver exceptional service

Core Competencies

Demonstrates expertise in client development and relationship management, utilizing strong analytical skills to produce actionable insights and recommendations. Proficient in client feedback methodologies and CRM systems, with a focus on enhancing client engagement and service delivery.

Highest-signal resume keywords

• Client Development Experience
• Stakeholder Management
• Analytical Skills
• CRM Systems Proficiency
• Client Feedback Methodologies

ATS Optimization Keywords

Hard Skills

• Data Analysis
• Report Creation
• Presentation Development
• Client Planning
• Gap Analysis

Soft Skills

• Relationship-Building
• Organizational Skills
• Communication Skills
• Attention to Detail
• Collaboration

Industry Keywords

• Business Development
• Client Listening
• Professional Services
• Client Intelligence

Tools & Technologies

• CRM Systems
• Client Listening Platforms
• Microsoft Office
• Engagement Tools