Client Development Executive

Jobtailor; West of England; On-site; GBP 45,000 - 65,000; Full time

Job summary

Jobtailor is seeking a client development professional to support opportunities for strengthening client relationships through planning, feedback programmes and client intelligence activities. You will translate feedback into tangible actions, manage proposals and capability documents, and deliver dashboards and reports that provide actionable insights to client teams and business leaders.

You will act as a primary contact for PMR programmes, promote client listening platforms and CRM tools, and

Qualifications

• Experience in business development or client listening roles.
• Strong stakeholder management and relationship-building skills.
• Excellent organizational skills with multiple priorities.
• Strong analytical skills to interpret data and communicate insights.
• High accuracy and attention to detail.
• Strong written and verbal communication skills.
• Experience with CRM systems and BD technologies is desirable.
• Experience creating reports and data-driven recommendations is desirable.
• Proactive and resourceful, able to work collaboratively and take ownership.
• Ability to engage stakeholders at all levels.

Responsibilities

• Support colleagues in identifying opportunities to strengthen and grow client relationships through planning, relationship mapping, client feedback programmes, gap analysis, marketing campaigns and client intelligence activities.
• Assist client teams with proposals, capability statements and client plans and commitment documents.
• Support the delivery, growth and evaluation of the firm's client listening programmes.
• Translate client feedback into meaningful actions and improvements.
• Act as the primary contact for DACB's PMR programme.
• Maximise opportunities identified through client feedback and contribute to continuous process improvement.
• Promote effective use of client development technologies and tools, including client listening platforms, CRM systems and engagement tools.
• Deliver training, communications and stakeholder engagement relating to client development technologies.
• Analyse client and prospect data.
• Produce dashboards, reports and presentations with actionable insights and recommendations for client teams and business leaders.
• Act as the primary contact for PMR programme.
• Maximise opportunities identified through client feedback and contribute to continuous process improvement.

Skills

Client Development

Stakeholder Management

Data Analysis

CRM Systems

Client Listening Methodologies

Communication Skills

Organizational Skills

Attention to Detail

Microsoft Office

Proactive Approach

Tools

CRM Systems

Microsoft Office

Client Listening Platforms

Engagement Tools

Job description

• Support colleagues in identifying opportunities to strengthen and grow client relationships through client planning, relationship mapping, client feedback programmes, gap analysis, marketing campaigns and client intelligence activities.
• Assist client teams with proposals, capability statements, client plans and client commitment documents.
• Support the delivery, growth and evaluation of the firm's client listening programmes.
• Translate client feedback into meaningful actions and improvements.
• Act as the primary contact for DACB's Post Matter Review (PMR) programme.
• Maximise opportunities identified through client feedback and contribute to continuous process improvement.
• Promote effective use of client development technologies and tools, including client listening platforms, CRM systems and engagement tools.
• Deliver training, communications and stakeholder engagement relating to client development technologies.
• Analyse client and prospect data.
• Produce dashboards, reports and presentations with actionable insights and recommendations for client teams and business leaders.

Requirements

• Previous experience within a business development, client development or client listening role.
• Strong stakeholder management and relationship-building skills.
• Excellent organisational skills with the ability to manage multiple priorities and deadlines.
• Strong analytical skills, including the ability to interpret data and communicate insights effectively.
• High levels of accuracy and attention to detail.
• Strong written and verbal communication skills.
• Proficiency across Microsoft Office applications, including Word, PowerPoint, Excel and Teams.
• Experience within a legal or wider professional services environment is desirable.
• Experience using CRM systems and business development technologies is desirable.
• Knowledge of client feedback and client listening methodologies is desirable.
• Experience creating reports, presentations and data-driven recommendations is desirable.
• Proactive and resourceful approach.
• Ability to work collaboratively while taking ownership of workload.
• Comfortable engaging with stakeholders at all levels.
• Strong commercial awareness and genuine interest in understanding clients and helping teams deliver exceptional service.

Core Competencies

Demonstrates expertise in client development and relationship management, utilizing strong analytical skills to translate client feedback into actionable insights. Proficient in CRM systems and client listening methodologies, with a focus on delivering exceptional service and continuous process improvement.

Highest-signal resume keywords

• Client Development
• Stakeholder Management
• Data Analysis
• CRM Systems
• Client Listening Methodologies

Hard Skills

• Data Interpretation
• Report Creation
• Presentation Development
• Client Feedback Analysis
• Process Improvement

Soft Skills

• Relationship Building
• Organizational Skills
• Communication Skills
• Attention to Detail
• Proactive Approach

Industry Keywords

• Business Development
• Client Development
• Professional Services
• Legal Environment

Tools & Technologies

• Microsoft Office
• CRM Systems
• Client Listening Platforms
• Engagement Tools