Client Relationship Manager

Health Partners Group; Gildersome; Remote; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Life assurance

25 days holiday + bank holidays

Discount portal access

Job summary

Health Partners is seeking a Client Relationship Manager to nurture strong client relationships and oversee the delivery of our occupational health services across a UK portfolio.

You will be the main point of contact, driving growth through upselling and cross-selling while ensuring SLA compliance and excellent service delivery. Remote working from the UK is supported, with occasional travel as needed.

Qualifications

• Proven relationship management experience with senior stakeholders.
• Excellent communication and presentation skills.
• Strong time management and diary management abilities.
• Proficient in CRM systems and reporting tools.
• Proactive, solutions-focused, and able to challenge non-compliant requests.

Responsibilities

• Develop and nurture trusted relationships with key decision-makers and senior stakeholders across industries.
• Identify client needs and growth opportunities; drive up-selling and cross-selling.
• Monitor SLAs and resolve issues promptly to ensure high-quality service delivery.
• Manage contract renewals and pricing updates with a win-win approach.
• Collaborate with internal teams to exceed client expectations at every step.

Skills

Relationship management

Communication

Time management

Tools

CRM systems

MS Office

Outlook

Excel

PowerPoint

Job description

At Health Partners, we pride ourselves on being one of the UK’s leading providers of occupational health and wellbeing solutions. We partner with organisations across diverse industries, helping them to support the physical and mental health of their employees.

Please note that the closing date for this vacancy is subject to change and the advert may close earlier if sufficient applications are received. We encourage early applications to avoid disappointment.

Role Outline (JOB7218)

Are you passionate about building strong connections, delivering exceptional service, and helping businesses enhance the health and wellbeing of their workforce? If so, we want to hear from you!

At Health Partners, we’re searching for a dynamic and proactive Client Relationship Manager to join our Hampton Knight team. This is your chance to make a real impact by nurturing long-lasting relationships with our valued clients and ensuring the seamless delivery of our occupational health and wellbeing services.

What’s In It for You?

We Value The People Who Work With Us And Our Rewards Package Is Reviewed Regularly To Reflect This. It Currently Includes

• Competitive salary, dependent on qualifications and experience.
• Contributory pension scheme (up to 6%).
• Life assurance.
• 25 days of annual leave plus bank holidays, increasing with length of service.
• Access to our company benefits and discount portal

What You’ll Be Doing

As the main point of contact for your portfolio of clients, you’ll be responsible for:

• Building and maintaining trusted relationships with key decision-makers and senior stakeholders across a variety of industries.
• Proactively identifying client needs and opportunities to introduce new services, driving growth through up-selling and cross-selling.
• Ensuring a smooth service delivery by monitoring SLAs and resolving any challenges or escalations swiftly.
• Managing contract renewals and pricing updates, ensuring a win-win approach for all parties.
• Collaborating closely with internal teams to exceed client expectations and deliver excellence every step of the way.

What We Are Looking For

• A natural ability to connect with people, alongside strong communication, presentation, and influencing skills.
• Proven experience in relationship management, with the ability to work with senior managers, directors, and other key stakeholders.
• Excellent time management skills – you’ll be adept at managing your own diary and working remotely across the UK.
• Confidence in using Outlook, Word, Excel, PowerPoint, and CRM/data reporting systems.
• A proactive, solutions-focused mindset and a commitment to delivering results
• Proactive, improvement-driven, and willing to challenge non-compliant access requests.

Location: Remote with occasional travel as needed

Whilst our team operates remotely, we maintain a cohesive and friendly work environment through constant use of Teams chat and video meetings. This way of working is crucial for sustaining our open culture and warm dynamics of our team and require this role to be a part of that.

Please note that this job advert is for remote working from home in the UK only. Applicants must ensure they are able to legally work and reside in the UK. Unfortunately, we are unable to offer sponsorship either now or at any time in the future.

Hours

37.5 hours

Salary

Competitive

About Health Partners

Health Partners are committed to transforming the way health and wellbeing services are delivered in the UK. As one of the UK’s leading providers of occupational health and wellbeing solutions, we work with organisations across a wide range of industries to support the physical and mental health of their employees. Our mission is simple: to empower people to lead healthier, happier, and more productive lives.

With a strong focus on innovation and excellence, Health Partners combines clinical expertise with a personal, compassionate approach. Our multidisciplinary team of healthcare professionals, including occupational health advisors, physicians, physiotherapists, and counsellors, delivers tailored, evidence-based solutions designed to meet the unique needs of our clients and their workforce.

We pride ourselves on fostering long-term partnerships built on trust, professionalism, and results. Whether it’s through workplace health assessments, proactive wellbeing initiatives, or mental health support, Health Partners is dedicated to making a real difference.

At the heart of Health Partners is a culture of collaboration and continuous improvement. We believe in investing in our people and providing opportunities for growth, ensuring that our employees feel valued and inspired to deliver their best. By joining Health Partners, you’ll become part of a dynamic team that’s passionate about driving positive change in the workplace and beyond.

If you’re ready to make a meaningful impact in the field of health and wellbeing, we’d love to hear from you. Together, we can build healthier futures.

Diversity & Inclusion Statement

Health Partners are a proud member of the Disability Confident employer scheme

Health Partners are extremely proud to support the needs of our employees and as such understands everyone has individual work and home life responsibilities. We’re happy to discuss flexible working arrangements for this role, should this be a requirement for you.

We aim to become one of the most inspiring companies to work for and to achieve this ambition, we need the best talent to come and work for us. We look for candidates with the right skills and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome applications from all backgrounds.

Diversity and Inclusion forms an integral part of everything that we do, bringing together the best talent, helping people to realise their full potential by being yourself at work and delivering an outstanding service to everyone – regardless of difference.