Client Relationship Manager

JR United Kingdom; Fleet; On-site; GBP 30,000 - 45,000; Full time

Job summary

A growing digital marketing agency in Fleet is seeking a Client Relationship Manager to bridge digital marketing needs with execution. The successful candidate will manage relationships, lead projects, and ensure the highest service standards while contributing to a dynamic team culture. This role offers professional growth and a supportive environment in a fast-paced agency.

Benefits

Professional development and training opportunities

Employee benefits package

Flexible hours

Regular social events and company perks

Qualifications

• 2+ years in agency/account management within digital.
• Strong communication skills with a proactive approach.
• Resilient and able to thrive under pressure.

Responsibilities

• Manage client relationships and project delivery.
• Ensure projects are completed on time and within budget.
• Communicate project progress to clients and stakeholders.

Skills

Project Management

Communication

Networking

Organizational Skills

Attention to Detail

Emotional Intelligence

Job description

Social network you want to login/join with:

What do our Client Relationship Managers do? The account managers are the integral part of our business that links our clients, to our teams. They are responsible for managing client relationships, understanding our client's digital marketing needs, and ensuring the successful execution of digital campaigns across various channels. They act as the primary point of contact for clients, building strong relationships and communicating effectively throughout the entire process.

Key Responsibilities for the Client Relationship Manager:

Project Management of key clients, organisation is key to ensuring smooth, concise client relationships and service.

Delivery of high-quality projects, ensuring they are on time, on budget and to the agreed specification.

Ensuring work is delivered to the highest of standards and is thoroughly tested.

Ensuring that internal stakeholders are regularly communicated with and updated on the progress of digital projects.

Managing budgets and scope of work

Developing and maintaining strong internal and external relationships.

Contributing to client proposals and quotes

Scheduling and hosting project kick-off meetings, along with frequent check-ins

Assigning tasks and responsibilities, utilising agency level project management software.

Monitoring project progress and clearing roadblocks.

Double-checking all project deliverables for accuracy

Sending progress updates to clients

Delivering the final project and summary to the client

Key Skills and Experience for the Client Relationship Manager

2 years minimum agency and/or account management experience in a digital delivery environment

Background in digital marketing, or a very strong desire to work within a digital marketing environment.

Strong communication and networking skills with a highly optimistic attitude and natural curiosity.

Highly resilient with a self-starter attitude.

Emotional intelligence and natural empathy.

Ability to work under pressure and to short deadlines.

Quick thinking and eager to learn.

Great organisational skills with razor like accuracy and attention to detail.

Pro-activeness with an ability to manage and prioritise your time.

Excellent written and verbal communication skill.

Produce good looking professional standard documentation, including proposals, strategy summaries and presentations.

Have a genuine desire to nurture and grow clients’ accounts.

Be fun, be positive and be self-motivated.

Be hungry for personal growth and progression in a fast-moving agency environment.

What We Offer the Client Relationship Managers:

• A dynamic and supportive team environment.
• Professional development and training opportunities.
• Employee Benefits package
• The opportunity to work with a growing, award-winning digital agency.
• Regular social events and company perks.
• Flexible hours
• If you are a proactive sales professional with a passion for digital marketing and a drive to generate new business, we’d love to hear from you!