Client Relationship Executive

Darogan; Cardiff; On-site; GBP 22,000 - 30,000; Full time

Job summary

Signature Property Finance, based in Cardiff, is seeking a proactive team member to support Relationship Managers and help meet client requirements with high‑quality customer care. You will play a key role in the lending process by ensuring accurate data input and clear communication throughout the case lifecycle.

You will work closely with brokers, customers and internal teams to uphold regulatory standards and smooth completion of cases, while developing strong relationships and maintaining

Qualifications

• Strong analytical and attention to detail.
• Self-motivated and able to work independently.
• Effective written and verbal communication.
• Good time management with high-volume cases.
• Demonstrate brand ambassador mindset and align with company values.

Responsibilities

• Support Relationship Managers to address client requirements and ensure high‑quality customer care.
• Assist in managing a large pipeline of cases through to completion while adhering to lending policies.
• Input data accurately and maintain clear records in the case management system.
• Coordinate with brokers, customers, surveyors and solicitors to satisfy lending requirements.
• Maintain regulatory compliance and ensure timely, professional communications with all parties.

Skills

Analytical thinking

Attention to detail

Communication skills

Time management

Independence

Brand ambassador

Collaboration

Job description

Cardiff, United Kingdom | Posted on 20/07/2026

Signature Property Finance is a principal lender providing short‑term property finance to property developers, landlords, limited companies and investors.

You will join a busy team and initially work alongside our Relationship Managers, supporting them to attend to our client’s requirements and focusing on providing high‑quality customer care to ensure the process for our customers is as easy as possible.

Roles and responsibilities

• Learning to understand, analyse and interpret key information such as credit searches, bank statements, financial accounts, property valuations and business appraisals to assist in lending decisions.
• Delivering high levels of accuracy and attention to detail in data input and all written communication produced.
• Helping to build and develop successful working relationships with external contacts such as brokers, customers, surveyors and solicitors as well as internal teams such as administrators, credit risk and finance to ensure all lending requirements are satisfied prior to release of funds.
• Assisting in the management of a large pipeline of cases through to completion, ensuring both company service standards and the lending policy are complied with throughout.
• Ensuring that all regulatory requirements are adhered to throughout the process and in all contact with customers, brokers and third parties.
• Dealing with all internal and external telephone & email enquiries efficiently and within company standards.
• Communicating information to relevant teams in a clear manner.
• Holding a good understanding of all the company’s policies, procedures and compliance guidelines, instilling the principles in your daily practice to protect the company from any associated risks.
• Evaluating the accuracy and authenticity of each client’s details.
• Creating detailed records on each case via our case management system.
• Maintaining an up‑to‑date data knowledge of fraud prevention.

Skills and experience

• Strong analytical skills and attention to detail.
• Self‑motivated and ability to work independently.
• Effective communication: written and verbal.
• Demonstrate good time management when dealing with a high volume of pipeline cases.
• Deliver high levels of accuracy and attention to detail in data input and all written communication produced.
• Be a Brand Ambassador and embrace company values at all times.
• Collaborate with others.

Next steps

If you are the person described above and you have the skills and experience we need, we’d love to