Client Relations Manager (F/M/D)

MYTHERESA; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Client Relations Manager to enhance customer loyalty and drive sales in a vibrant London office. This role involves building personalized relationships with top clients, implementing innovative selling strategies, and collaborating with various teams to ensure a seamless experience. With a focus on luxury fashion, the ideal candidate will have a proactive customer service mindset and a passion for fashion and technology. Join a forward-thinking company that values creativity and offers flexible working options, generous holiday allowances, and numerous employee benefits.

Benefits

Up to 32 days of holiday

Flexible mobile working options

Language and e-learning courses

Staff discount of up to 30%

Family-friendly policies

Discounted memberships for sports platforms and gyms

Access to LinkedIn Learning

Support for mental health and well-being

Social Day

Employee Share Purchase Plan

Qualifications

• Several years of experience in luxury fashion and e-commerce.
• Fluent in English, with proficiency in other languages preferred.

Responsibilities

• Act as the point of contact for top clients, developing personalized relationships.
• Create and implement innovative selling strategies to meet sales targets.
• Organize entertainment programs for top customers participating in VIP events.

Skills

Customer Service

Sales Strategies

Relationship Management

Fashion Knowledge

Communication Skills

Proficiency in Multiple Languages

Job description

To support our Client Relations team, we are searching for a Client Relations Manager (f/m/d) based in our London office.

WHAT YOU WILL DO

1. Act as the point of contact for Mytheresa's top clients, developing personalized relationships through regular communication and referencing their order and return histories to better understand their preferences.
2. Serve new and existing clients, ideally maintaining a database of former clients.
3. Create and implement innovative selling strategies to meet sales targets.
4. Enhance customer loyalty and increase individual spend by understanding clients' style needs, identifying sales opportunities, suggesting additional items, and curating weekly emails based on shopping behavior and preferences.
5. Organize entertainment programs for top customers participating in VIP events, creating memorable experiences.
6. Manage the Pre-Reservation process four times a year and update customer profile preferences.
7. Collaborate closely with the buying team, brand team, and external brands for reordering sold-out items and staying updated on fashion and lifestyle trends.

WHO YOU ARE

1. Several years of experience, preferably in luxury fashion and e-commerce.
2. A passion for fashion and technology.
3. A genuine customer service mindset with a proactive approach.
4. Enthusiastic, innovative, and creative.
5. Sales-driven.
6. Fluent in English, with proficiency in German, Swedish, Spanish, or other languages preferred.

WHAT WE OFFER

1. Up to 32 days of holiday, depending on tenure, starting with 28 days.
2. Flexible mobile working options, up to 40% of contracted hours, depending on role.
3. Language and e-learning courses.
4. Staff discount of up to 30%.
5. Family-friendly policies.
6. Discounted memberships for sports platforms and gyms.
7. Access to LinkedIn Learning.
8. Support for mental health and well-being.
9. Social Day.
10. Employee Share Purchase Plan.