Client Quotations Advisor, Residential Conveyancing

Howells Legal Limited; Cardiff; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a motivated Client Quotations Advisor to enhance their residential conveyancing team. This role involves engaging with clients to provide timely and accurate conveyancing quotes, ensuring a professional service experience. The successful candidate will excel in customer service and possess strong communication skills, with opportunities for personal growth and professional development. Enjoy a supportive work environment with generous annual leave, gym discounts, and milestone recognition. If you're proactive and passionate about client interaction, this role is a perfect fit for you.

Benefits

Minimum 23 days annual leave

Annual Leave Purchase Scheme

Gym Discounts

Career Growth & Development

Milestone Recognition

Networking Events

Refer a Friend Scheme

Qualifications

• Experience in sales conversion and handling objections is essential.
• Excellent customer service and communication skills are required.

Responsibilities

• Provide accurate conveyancing quotes to potential clients.
• Handle inbound and outbound client communications effectively.
• Conduct data entry tasks with a high level of accuracy.

Skills

Sales Conversion

Customer Service Skills

Objection Handling

Communication Skills

Proactivity

Job description

Client Quotations Advisor, Residential Conveyancing

Job Type: Permanent, Full Time

Location: Cardiff

We are currently looking for a highly motivated and customer-oriented individual to join our team as a Client Quotations Advisor. The successful person will be responsible for providing a professional and timely service to our prospective clients within the residential conveyancing department.

Responsibilities

• Taking inbound calls from potential clients who are seeking conveyancing quotes.
• Assisting clients in making informed decisions by providing accurate conveyancing quotes and service information.
• Actioning and responding to client email enquiries.
• Making outbound calls to clients with outstanding quotes and following up on potential warm leads.
• Conducting data entry tasks accurately and efficiently.
• Occasionally covering the office reception desk during lunch breaks or staff absences.
• Maintaining a high level of professionalism and phone/email etiquette when interacting with clients.

Experience and Skills

• Experience with sales conversion and objection handling.
• Excellent people and customer service skills.
• An understanding of the conveyancing process is preferred but not essential.
• Able to build a good rapport and relationship with clients over the telephone.
• Being proactive in contacting clients via emails and telephone.
• Self-motivator.

What You’ll Receive:

• Annual Leave: Enjoy a minimum of 23 days each holiday year, plus bank holidays and extra time off to unwind, including an additional personal day, a day off for your birthday, and a discretionary paid day during the Christmas break.
• Annual Leave Purchase Scheme: Option to buy up to 3 extra days of leave annually to support your work-life balance.
• Gym Discounts: Access discounted memberships to help you stay active and healthy.
• Growth & Development: We’re invested in your career with opportunities for learning and advancement.
• Milestone Recognition: Celebrate your dedication with recognition and awards for key milestones.
• Events: Take part in various networking, corporate, and charity events throughout the year.
• Refer a Friend Scheme: Get rewarded for referring talented friends and connections to join the team.

Successful candidates will be subject to a basic or enhanced DBS disclosure dependent on the role. Permanent employment is conditional on us obtaining a satisfactory DBS check. You will therefore be asked to disclose any unspent convictions during the recruitment process.

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