Client Project Manager - Sales & Account Growth - London

Optimal Group; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Bonus based on performance

Job summary

Optimal Group in London seeks a commercially driven Client Project Manager to win new clients and grow long-term relationships in property maintenance and refurbishment. You will manage the client journey from enquiries to delivery, coordinating engineers and suppliers while protecting margins.

The role emphasizes using AI and automation to reduce routine admin, with a focus on sales, client relationships and strategic decisions. Prior experience with ChatGPT and similar tools is valued.

Qualifications

• At least two years' experience in property maintenance, refurbishment or a closely related trade services business.
• Track record of winning work, converting quotes or growing client accounts.
• Strong sales and relationship-building skills with client-focused approach.
• Open to learning AI-driven processes and automation in daily work.

Responsibilities

• Win work and grow client accounts through outbound sales, referrals and networking.
• Convert inbound enquiries into booked work with proactive communication and persuasive proposals.
• Own the client experience and oversee project delivery from start to finish.
• Coordinate engineers, subcontractors and suppliers for surveys and inputs as needed.
• Manage invoicing, profitability and payments, ensuring timely settlements.

Skills

Client relationships

New business development

Negotiation

Quote/tendering

Sales pipeline management

Tools

ChatGPT

Job description

JOB ROLE: Client Project Manager LOCATION: SW8 4AL HOURS: Monday - Friday 8am-5pm SALARY: £30,000 - £40,000 + Bonus based on performance

About the role: We're looking for a commercially driven Client Project Manager who can win new clients, turn enquiries into confirmed work and grow long-term client relationships within property maintenance and refurbishment. You'll take ownership of your client portfolio-from identifying opportunities and preparing competitive quotes to negotiating with suppliers and subcontractors, overseeing delivery and ensuring payment. Success means winning profitable work, delivering on your promises and giving clients reasons to come back. We're building our own system with AI and automations to reduce routine administration and help our team work more effectively. This will give you more time to focus on sales, client relationships and commercial decisions. We want someone who already uses tools such as ChatGPT, actively explores new AI capabilities and is keen to help improve how we work. You'll also bring practical trade knowledge and a commitment to keep learning about property maintenance and refurbishment.

Key responsibilities:

• Win work and grow client accounts Proactively identify and win new clients through outbound sales, referrals and networking. Convert inbound enquiries into booked work through responsive communication, persuasive proposals and consistent follow-up. Build strong client relationships, understand their properties and priorities, and become their trusted point of contact. Generate new quote opportunities by identifying maintenance and refurbishment needs within existing accounts. Follow up confidently, handle objections and move opportunities towards a decision. Take ownership of your sales pipeline, quote conversion and client revenue growth.
• Build competitive, profitable quotes Understand client requirements and coordinate engineers, subcontractors or suppliers for surveys and specialist input where needed. Prepare clear, itemised quotes with accurate scope, pricing and exclusions. Negotiate competitive prices, availability and terms with suppliers and subcontractors while maintaining quality and protecting profit margins. Develop a reliable supply chain and build relationships that support competitive pricing and dependable delivery. Use your trade knowledge to challenge costs, identify gaps and propose practical solutions. Seek technical advice where needed before committing to a scope or price.
• Own the client experience and project delivery Act as the client's main point of contact throughout the job lifecycle. Coordinate engineers, subcontractors, materials and access so work runs smoothly. Ensure work is allocated to the right trade, location and availability. Provide clear work instructions and keep clients informed of progress. Resolve issues proactively and escape when necessary. Verify completed work through photos, client feedback and completion checks. Agree changes to scope and additional costs before extra work proceeds. Manage invoicing, profitability and payments Ensure jobs are invoiced within 24 hours of completion. Follow up on outstanding payments and resolve billing queries promptly. Monitor project profitability and identify where costs or scope changes affect margins. Take responsibility for commercial outcomes, from the initial enquiry through to payment.
• Use AI and automation to improve productivity Use tools such as ChatGPT to support quote drafting, client communication, meeting preparation and sales follow-up. Check AI-generated outputs for accuracy, particularly technical scope, costs and commitments to clients. Learn and adopt our own system as its AI and automation capabilities develop. Identify opportunities to reduce repetitive work and improve speed, accuracy and the client experience. Keep up with useful developments in AI, test practical applications and share improvements with the team. Keep client, opportunity and job records accurate, and use approved tools responsibly.
• Keep developing your trade knowledge Continually build your understanding of maintenance and refurbishment trades, materials, labour requirements and pricing. Learn from engineers, suppliers and completed projects to improve future quotes and decisions. Ask practical questions, recognise gaps in your knowledge and seek specialist input when needed.

How we measure success:

• New clients won and quote opportunities generated.
• Revenue and gross profit growth.
• Quote conversion rates and turnaround times.
• Repeat business and client retention.
• Jobs booked and quality of project delivery.
• Timely invoicing and payment collection.

At least two years' experience in property maintenance, refurbishment or a closely related trade services business. A track record of winning work, converting quotes or growing client accounts. Strong sales and relationship-building skills, with the confidence to approach new clients and develop repeat business. Confident negotiation