Client & Project Governance - Account Manager

CACI Digital Experience (formerly Cyber-Duck); Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

CACI Digital Experience (formerly Cyber-Duck) is seeking an Account Manager to manage a portfolio of key clients across Financial, Retail, Leisure and Public Service. You will build relationships, develop account plans, and expand service delivery.

You will lead client meetings, coordinate internal teams, and ensure on-time delivery against SLAs while maintaining a strong focus on commercial success and customer satisfaction.

Qualifications

• Genuine passion for technology and innovation and experience of working within a digital/technology company
• Strong understanding of UX, digital transformation, technology and how it can be used to solve business’ challenges
• Excellent interpersonal skills to maintain good relationships with the team and clients, and the ability to solve problems or resolve conflicts calmly and professionally should they arise
• Proactive individual who has a solution-focused mindset.
• Detail oriented and results driven with a good commercial mindset
• Strong organisation and facilitation skills and passionate about delivering quality work for your clients.
• Excellent written and verbal communication skills including negotiation skills.
• Structured and clear thinker: ability to prioritise a demanding workload.
• Commercial management including revenue forecasting experience ideal.
• The ability to absorb information and learn quickly. You are a logical thinker that connects the dots and always strives to proactively identify risks or issues that could impede delivery.

Responsibilities

• Day-to-day support and management of 5-6 client accounts.
• Understand your client’s business, objectives and performance and, build industry awareness and knowledge.
• Provide front line support and act as the primary CACI point of contact for clients - problem-solving and trouble-shooting skills, incident management and account development.
• Create client account plans and take the lead on organising Business Review meetings, with support from Account Director / Group Account Director (as required).
• Co-ordinate internal teams and SMEs to ensure we are always providing value as a trusted and innovative partner.
• Review delivery against the client’s SLA; take ownership of all clients reporting internally and externally; for example: budget forecasts, resource burn, status, etc.
• Provide the highest quality customer care and communication with every interaction, ensuring best practice delivery such as sending agendas and contact reports for all meetings
• Build and manage client relationships at all levels based on trust and respect.
• Be responsible for your account commercials and profitability.

Skills

Tech passion

UX knowledge

Interpersonal skills

Proactive mindset

Detail oriented

Communication skills

Commercial awareness

Revenue forecasting

Analytical thinking

Job description

About The Job

As part of the Client services team, you will work on a portfolio of key clients across sectors including Financial, Retail, Leisure and Public Service, to deliver against commercial, strategic, and client satisfaction targets. The role involves:

• Building, managing and developing client relationships and understanding their marketing strategies
• Development of account plans and solutions to your clients’ strategies
• Growing the breadth and depth of services provided to your clients
• Overseeing the delivery of projects (from simple data delivery, CRM, website hosting and support and, Digital Marketing, to complex technology, analytical or strategy projects)
• Leading client facing meetings and drafting commercial documents and proposals (supported as necessary by your Account Director)

About The Job

As part of the Client services team, you will work on a portfolio of key clients across sectors including Financial, Retail, Leisure and Public Service, to deliver against commercial, strategic, and client satisfaction targets. The role involves:

• Building, managing and developing client relationships and understanding their marketing strategies
• Development of account plans and solutions to your clients’ strategies
• Growing the breadth and depth of services provided to your clients
• Overseeing the delivery of projects (from simple data delivery, CRM, website hosting and support and, Digital Marketing, to complex technology, analytical or strategy projects)
• Leading client facing meetings and drafting commercial documents and proposals (supported as necessary by your Account Director)

You will be working to understand clients’ business needs and work collaboratively across internal teams to deliver best in class solutions. A CACI Account Manager role is hugely rewarding, as success requires a good understanding across a range of sectors, consultative selling skills and a detailed knowledge of the full range of CACI’s capabilities.

Responsibilities

• Day-to-day support and management of 5-6 client accounts.
• Understand your client’s business, objectives and performance and, build industry awareness and knowledge.
• Provide front line support and act as the primary CACI point of contact for clients - problem-solving and trouble-shooting skills, incident management and account development.
• Create client account plans and take the lead on organising Business Review meetings, with support from Account Director / Group Account Director (as required).
• Co-ordinate internal teams and SMEs to ensure we are always providing value as a trusted and innovative partner.
• Review delivery against the client’s SLA; take ownership of all clients reporting internally and externally; for example: budget forecasts, resource burn, status, etc.
• Provide the highest quality customer care and communication with every interaction, ensuring best practice delivery such as sending agendas and contact reports for all meetings
• Build and manage client relationships at all levels based on trust and respect.
• Be responsible for your account commercials and profitability.

Skills And Experience

• Genuine passion for technology and innovation and experience of working within a digital/technology company
• Strong understanding of UX, digital transformation, technology and how it can be used to solve business’ challenges
• Excellent interpersonal skills to maintain good relationships with the team and clients, and the ability to solve problems or resolve conflicts calmly and professionally should they arise
• Proactive individual who has a solution-focused mindset.
• Detail oriented and results driven with a good commercial mindset
• Strong organisation and facilitation skills and passionate about delivering quality work for your clients.
• Excellent written and verbal communication skills including negotiation skills.
• Structured and clear thinker: ability to prioritise a demanding workload.
• Commercial management including revenue forecasting experience ideal.
• The ability to absorb information and learn quickly. You are a logical thinker that connects the dots and always strives to proactively identify risks or issues that could impede delivery.

Equal Opportunities

CACI is proud to be an equal opportunities employer.

Embracing the diversity of our people, we are on a journey to build a truly inclusive work environment where no one is treated less favourably due to ethnic origin, age, sex, gender identity, veteran status, religion or belief, sexual orientation, marital status, and disability or health condition, actively working to prevent discrimination.

• Provide reasonable adjustments in the recruitment process where requested (contact a member of the recruitment team on 020 7602 6000 to discuss individual requirements further)
• Offer people with health conditions and disabilities, meeting the minimum criteria for a role an interview.
• Our people are unique and we encourage and support them to be confident in contributing to our inclusion journey.