Client Partners

PointZeroGroup; Bristol; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

PointZeroGroup, based in Bristol, is seeking experienced client services professionals for senior roles. Candidates should have a background in employer communications and culture, with a track record of engagement, strategy development, and client relationship management. The roles offer a hybrid working environment and various benefits.

Benefits

Gym membership

Weekly padel

Private healthcare

Regular socials

Pension scheme

Training allowance

Qualifications

• Minimum of 4/5 years agency experience required.
• Proven track record in delivering employee and culture communications.
• Experience in a senior client services role.

Responsibilities

• Ownership of large client relationships and maximizing profitability.
• Building relationships with senior stakeholders.
• Leading client strategies to achieve objectives.

Skills

Employer marketing

Strategic thinking

Relationship building

Project management

Industry knowledge

Job description

Salary: up to £55k (depending on experience)

PointZeroGroup is a collective of creative agencies that specialises in all things people. We believe that great businesses transform lives and improve societies. But businesses only become great when they recruit, engage and inspire great people. We help build great businesses through four areas of expertise: Employer Brand, Culture and Comms, Digital, Reward.

From our Bristol base we help brands like AXA Partners, Nestlé, & Toyota, NFU Mutual, Miele X & Met Office, NatWest Group & Dr Martens and Cisco, eBay & Lego.

What we’re looking for:
We’re have various roles to fill and we’re looking to talk to experienced client services people. If you’re an existing Senior Client Manager, Senior Account Manager, or Account Director working in the employer comms and culture space, we’d love to hear from you.

For these roles we’re looking for minimum of 4/5 years agency experience, with a proven track record of delivering employee and culture communications.

The roles include:

• Senior client-facing roles with responsibility for owning large client relationships, growing accounts (revenue and breadth of services) and maximising profitability.
• Building positive and enduring senior level relationships, ensuring we are a trusted partner with key decision makers
• Understanding a client’s organisational goals and challenges, leading the client strategy to achieve objectives and ROI.
• Creating client development plans to identify and convert opportunities for upselling our services to maximise income and profit
• Being lead consultant on specified clients, interpreting briefs, identifying requirements and providing strategic direction
• Working with project leads to to manage work against client delivery requirements
• Retaining clients through seeking feedback, informally and formally, taking steps to ensure service improvement where necessary
• Maintaining up-to-date expert knowledge of our services
• Keeping up-to-date expert knowledge of wider industry trends affecting clients, and competitor information to improve our service offering
• Proactively generating new relationships within the client organisation, broadening our network and ability to offer different services.
• Maximising our income through: Pricing our services appropriately, minimising third party costs, accurately forecasting client spend, oversight/management of all invoicing

Required skills

The right people will have:

• Demonstrableemployer marketing/brand/comms/culture experience in a senior client services role
• Ability to think strategically and to develop solutions
• Credibility with senior stakeholders and internal agency team
• Understanding of the commercial impact of running clients and projects
• Excellent knowledge of our service offering, key competitors, and wider industry trends affecting Brand, Comms and HR professionals

We support and mentor every member of the team to develop their skills and grow in their role and offer all the usual perks – including gym membership, weekly padel, private healthcare, regular socials, a decent pension and training allowance.

We operate a fully hybrid policy – you can work from home as long as you’re in the studio more than not, and we’re flexible on the length of your working day – the focus is on working together to do a good job – we’re pretty relaxed about how you get there.

Job Description

PointZeroGroup is a collective of creative agencies that specialises in all things people. We believe that great businesses transform lives and improve societies. But businesses only become great when they recruit, engage and inspire great people. We help build great businesses through four areas of expertise: Employer Brand, Culture and Comms, Digital, Reward.

PointZeroGroup consists of Home (culture and comms), RPZ (reward), That Little Agency (digital), and BrandPointZero (employer brand).

From our Bristol base we help brands like AXA Partners, Nestlé, & Toyota, NFU Mutual, Miele X & Met Office, NatWest Group & Dr Martens and Cisco, eBay & Lego.

What we’re looking for:
We’re have various roles to fill and we’re looking to talk to experienced client services people. If you’re an existing Senior Client Manager, Senior Account Manager, or Account Director working in the employer comms and culture space, we’d love to hear from you.

For these roles we’re looking for minimum of 4/5 years agency experience, with a proven track record of delivering employee and culture communications.

The roles include:

• Senior client-facing roles with responsibility for owning large client relationships, growing accounts (revenue and breadth of services) and maximising profitability.
• Building positive and enduring senior level relationships, ensuring we are a trusted partner with key decision makers
• Understanding a client’s organisational goals and challenges, leading the client strategy to achieve objectives and ROI.
• Creating client development plans to identify and convert opportunities for upselling our services to maximise income and profit
• Being lead consultant on specified clients, interpreting briefs, identifying requirements and providing strategic direction
• Working with project leads to to manage work against client delivery requirements
• Retaining clients through seeking feedback, informally and formally, taking steps to ensure service improvement where necessary
• Maintaining up-to-date expert knowledge of our services
• Keeping up-to-date expert knowledge of wider industry trends affecting clients, and competitor information to improve our service offering
• Proactively generating new relationships within the client organisation, broadening our network and ability to offer different services.
• Maximising our income through: Pricing our services appropriately, minimising third party costs, accurately forecasting client spend, oversight/management of all invoicing

Required skills

The right people will have:

• Demonstrableemployer marketing/brand/comms/culture experience in a senior client services role
• Ability to think strategically and to develop solutions
• Credibility with senior stakeholders and internal agency team
• Understanding of the commercial impact of running clients and projects
• Excellent knowledge of our service offering, key competitors, and wider industry trends affecting Brand, Comms and HR professionals

Benefits

We support and mentor every member of the team to develop their skills and grow in their role and offer all the usual perks – including gym membership, weekly padel, private healthcare, regular socials, a decent pension and training allowance.

We operate a fully hybrid policy – you can work from home as long as you’re in the studio more than not, and we’re flexible on the length of your working day – the focus is on working together to do a good job – we’re pretty relaxed about how you get there.

If you fit the bill we’d love to hear from you! Please send your CV and portfolio to [e-mail] no agencies, we know where you are if we need you.