Client Partner

Soar With Us; Greater London; Hybrid; GBP 70,000 - 85,000; Full time

Benefits offered by this job

25 days holiday

Private health insurance

Life insurance

Cash plan

Company pension

Hybrid working

Professional development

Team socials

Job summary

Soar With Us is hiring a Client Partner / Pod Lead to own the commercial and strategic direction for a pod of DTC ecommerce client accounts. You will connect paid media performance to the client’s business trajectory, lead the client relationship, and drive the team delivering growth initiatives.

You will sit with founders, discuss P&L and growth ceilings, and shape strategic recommendations to unlock expansion while owning the pod’s commercial outcomes.

Qualifications

• This role requires hands-on DTC/ecommerce growth experience with strong understanding of unit economics, acquisition and retention.
• Candidates should have a background in paid media or growth strategy and be able to turn data into strategy.

Responsibilities

• You set the client agenda and lead QBRs and strategic conversations.
• You challenge founders constructively when data indicates the wrong direction.
• You make difficult calls on priorities, direction and investment across accounts.
• You hold specialist teams to account for output and quality.
• You identify problems early and present a plan to the client with no apology.

Skills

DTC/ecommerce growth

Paid media / growth strategy

Commercial ownership

Team leadership

Presence

Difficult conversations

Forecasting/retention/NPS

Job description

Role: Client Partner / Pod Lead
Function: Client Leadership | Growth Strategy | Commercial Ownership
Responsibility: Own the commercial and strategic relationship for a pod of DTC ecommerce client accounts. You'll lead the client agenda, translate paid media performance into growth strategy, and lead the team that delivers it.
Reports to: Director of Growth
Location: Hybrid/flexible, with a London head office and working-from-home options
Compensation: £70,000 - £85,000, plus performance bonus

About Us

Founded in 2019 by Olly Hudson and Joe Marston, Soar With Us has rapidly grown into one of the UK's premier advertising agencies for e-commerce brands. Our team manages significant Meta and TikTok ad spend for DTC brands spanning supplements, skincare, fashion, and home care.

You'll work alongside high-performing growth marketers, creative strategists and paid media specialists, inside a structure built for the people who carry the client relationship.

We're in the middle of a structural change to how we deliver. Pods are replacing project teams, and account leadership is becoming a commercial discipline. The Business Director is the role that brings that standard to life inside the pod.

The Role

You're the commercial and strategic lead for your pod. You're the person who connects what's happening in a client's paid media to what's happening in their business. When a founder wants a point of view rather than a status update, you're the one they call.

You should be able to sit down with a founder and talk credibly about their P&L, their funnel and their growth ceiling. Then you should be able to tell them what to do about it.

This role suits someone who has come up through paid media or growth strategy, ideally paid social and/or paid search, and now wants to own the client relationship and the commercial number rather than just the channel. Your day-to-day is leadership: the P&L, the relationship and the team.

What You'll Do:

• You set the client agenda. You lead QBRs and strategic conversations. You don't just facilitate them.
• You challenge founders constructively when the data says they're heading the wrong way.
• You make the difficult calls on priorities, direction and where investment goes across your accounts.
• You hold the specialist teams to account. You get the right information out of paid, creative and analytics, and you make sure the work meets the bar.
• You find the problem first. You'll be the one to spot the performance dip, the missed opportunity or the risk to the account, and you'll come to the client with a plan, not an apology.

What you'll own

• The commercial performance of your pod, including MRR target, retention and multi-service adoption
• The strategic relationship on your top-tier (Gold) accounts, including QBRs and commercial reviews
• Turning paid media performance into a clear growth narrative that clients trust and act on
• Spotting expansion and growth opportunities and turning them into a commercial plan
• The difficult conversations about fee changes, scope and performance accountability, handled so the relationship comes out stronger
• Leading, coaching and developing your account team, and quality-checking their output against the agency playbook
• Operational excellence across the pod. You'll work within our delivery operations, influence and improve them, and make sure the operation behind each account supports profitable growth.

Requirements

What you'll bring

What you'll bring (required):

• DTC/ecommerce growth experience. You've worked on ecommerce brands and understand what really drives their growth, including unit economics, acquisition, retention and margin.
• A paid media or growth strategy background. You understand what drives performance, not just how to report on it. You don't need to be in-platform today, but you should be able to interpret the data and turn it into strategy.
• Commercial ownership. You've been measured on a number, such as P&L, revenue or retention, and you've owned it.
• Team leadership. You've line-managed and developed a team, and you've held them to a high standard.
• Presence. You're comfortable as the senior agency voice in front of founders and client leadership. You can command a room, structure an argument clearly and hold your ground.
• Difficult conversations. You've had a tough commercial conversation with a client and the relationship survived it.
• Experience building forecasting, retention or NPS mechanisms, not just reporting on them

Nice to have:

• Experience with performance-linked or outcome-based pricing models
• Experience at an independent or performance-focused agency working across multiple DTC brands

This role probably isn't for you if:

• Your experience is mainly relationship management without ownership of strategy or commercial outcomes
• Your background is mainly creative or brand-led, without hands-on exposure to paid performance
• You prefer to escape decisions rather than make them

Benefits

Why Join

• 25 days holiday plus public holidays, an extra paid day off on your birthday, and an additional day per year after 2 years' service (up to 30 days)
• Private health insurance (Vitality) and 50% off gym memberships
• Life insurance including unlimited 24/7 GP access
• Cash plan claim back dental, eye care, physiotherapy and counselling costs
• Company pension
• Hybrid working, plus the option to work abroad for up to 30 days at a time
• Professional development support
• Regular team socials and a peer-to-peer kudos/rewards system