Client Partner

ustwo; Greater London; Hybrid; GBP 85,000 - 115,000; Full time

Job summary

ustwo is seeking a Principal-level Client Partner to lead and scale its relationship with a global Fortune 100 enterprise. You will own commercial growth, strategic vision, and health of a multi-million-pound account, advising senior executives and expanding across divisions and geographies.

You will drive horizontal expansion, lead cross-functional teams, and travel regularly in Europe and the US to build deep relationships and secure transformative engagements. Hybrid role with London base.

Qualifications

• Experience leading large-scale digital agency or consultancy accounts (£5M–£10M+ annually).
• Proven ability to navigate senior stakeholder landscapes and negotiate.
• Willingness to travel regularly across Europe and the US.

Responsibilities

• Identify and close new workstreams by expanding services across divisions, regions, and business units within a global enterprise.
• Own account revenue, profitability, and forecasting for £5M–£10M+ portfolios.
• Serve as primary strategic partner for VP-Director level client executives and build long-term partnerships.
• Collaborate with Strategy, Technology, Product, Delivery, and Design leads to ensure high-quality delivery and commercial rigor.
• Travel regularly across Europe and the US to engage stakeholders and run strategic workshops.
• Lead high-value proposal creation, contract negotiations, and SOW drafting.
• Collaborate with global Client Partner community to share best practices and drive improvements.

Skills

Large-scale accounts

Executive relationships

Digital product knowledge

Stakeholder management

Revenue forecasting

Travel flexibility

Sales leadership

Tools

Salesforce

Pipedrive

CRC reporting

Job description

The Opportunity

ustwo is looking for an exceptional, high-impact Principal-level Client Partner to lead and scale our relationship with a global Fortune 100 enterprise. In this role, you will own the commercial growth, strategic vision, and overall health of a multi-million-pound account, serving as a trusted advisor to senior executive stakeholders.

The Opportunity

ustwo is looking for an exceptional, high-impact Principal-level Client Partner to lead and scale our relationship with a global Fortune 100 enterprise. In this role, you will own the commercial growth, strategic vision, and overall health of a multi-million-pound account, serving as a trusted advisor to senior executive stakeholders.

The most critical mandate for this position is driving horizontal expansion, taking our core product design, technology, and strategic services into new business units, divisions, and geographies across the client’s global matrix. You will lead cross-functional delivery and product teams to deliver world-class digital products and transformational experiences while expanding our commercial footprint. As part of our global Client Partner community, you'll work closely with colleagues across regions to support opportunities, share knowledge, and ensure a seamless client experience.

About You

• Significant experience leading and growing large-scale digital agency or consultancy accounts valued between £5M–£10M+ annually.
• Demonstrated success in expanding services horizontally across large, complex, matrixed enterprise organizations (Global 100 / Fortune 500).
• Proven ability to navigate complex stakeholder landscapes, negotiate at the senior levels, and establish trusted advisory relationships.
• Deep domain knowledge in digital product development, human-centered design, technology transformation, and emerging digital strategy.
• Deep understanding of revenue forecasting, margin optimization, commercial risk management, and pipeline tools (e.g., Pipedrive, Salesforce, CRC reporting).
• Flexible and willing to travel regularly across Europe and the US as required by client engagements.
• Inspiring, inclusive team lead who thrives on collaborating with multidisciplinary digital specialists to deliver tangible business outcomes.
• Skilled communicator, facilitator, and negotiator with excellent stakeholder management capabilities.
• Able to rapidly understand client contexts, build relationships quickly, and deliver impact with minimal onboarding.

Key Responsibilities

• Horizontal Account Growth: Proactively identify, shape, and close new workstreams by scaling ustwo’s services horizontally across various divisions, regions, and business units within a complex global 100 organization.
• Portfolio & P&L Ownership: Accountable for account revenue, profitability, and forecasting, managing portfolio value in the £5M–£10M+ range.
• Executive Relationship Management: Act as the primary strategic partner and trusted advisor for VP to Director-level client executives, building long-term, high-value partnerships.
• Strategic Leadership & Value Delivery: Partner closely with internal leads across Strategy, Technology, Product, Delivery, and Design to ensure seamless delivery, maintaining the highest standard of product quality and commercial rigor.
• International Engagement: Travel regularly across Europe and the US to meet with client stakeholders, run strategic workshops, and lead high-stakes commercial pitches.
• Commercial Execution: Lead high-value proposal creation, contract negotiations, statement of work (SOW) drafting, and long-term account planning.
• Global Collaboration: Collaborate with ustwo’s global leadership and Client Partner community to leverage global studio talent, share best practices, and drive continuous improvement.

Job Benefits

Why ustwo?

We’re a design and technology studio that believes thoughtful design creates better outcomes for people and businesses. You’ll join a collaborative team that values curiosity, generosity and craft, with the opportunity to shape one of the industry’s most respected design brands.

Details and benefits

Our full benefits package is available to all permanent and fixed term contract employment, please see further details here. We will also be able to share a benefits deck to showcase local benefits.

Location

This is a hybrid role based out of our London studio, with the expectation that you'll spend 2 days per week working in person. We're looking for someone who can regularly work from our studio and is available to meet clients and collaborate with colleagues in person when required.

Given the global scale of this account, regular international travel across Europe and to the United States will be required to build deep relationships and oversee key strategic initiatives.

We encourage applications from people with different backgrounds and experiences. If this role excites you, we’d love to hear from you, even if you don’t meet every requirement.

Salary

85000 - 115000 GBP (yearly)