Client Partner

UBDS Group; London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Private medical cover

Discretionary bonus

25 days holiday plus additional days

Job summary

UBDS Group is looking for a high-calibre Client Partner to join our Client Success function, focusing on developing strategic client relationships primarily within the public sector. You will be accountable for client account growth and satisfaction, aligning UBDS capabilities to client priorities.

This role requires proven experience in client-facing roles, strong stakeholder management, and a proactive approach to business development.

The position includes benefits such as private medical cover, a discretionary bonus, and 25 days of holiday plus additional perks.

Qualifications

• Proven experience in a Client Partner or Account Director role within professional services.
• Strong track record of managing and growing strategic accounts, particularly in the UK public sector.
• Experience in consultative, value-based selling within complex organisations.

Responsibilities

• Own and develop senior client relationships across strategic accounts.
• Drive account growth through expansion and identification of new opportunities.
• Ensure high levels of client satisfaction, retention, and long-term partnership development.

Skills

Stakeholder management

Commercial acumen

Digital transformation

Public sector procurement knowledge

Client relationship management

Education

Relevant industry or sales certifications

Job description

We are seeking a high‑calibre Client Partner to join our Client Success function, responsible for developing and expanding strategic client relationships, with a primary focus on the public sector and ad hoc private sector business development. This role will work closely with the Group Chief Client Officer and Managing Partners to grow the UBDS group footprint within key strategic accounts, ensuring long‑term client success, revenue growth, and positioning UBDS as a trusted strategic partner.

Role Overview

As a Client Partner, you will be accountable for the growth, retention, and strategic development of key client accounts, predominantly within the public sector. You will act as a senior relationship owner, aligning UBDS capabilities to client priorities, driving account expansion, and ensuring successful delivery outcomes. You will take a consultative, outcome‑led approach to client engagement, identifying opportunities to extend UBDS services across digital transformation, cloud, data, and cybersecurity, while maintaining a strong focus on client satisfaction and long‑term value creation.

Key Responsibilities

• Own and develop senior client relationships across strategic accounts, primarily within the public sector
• Drive account growth through expansion of existing engagements and identification of new opportunities
• Work closely with Managing Partners to define and execute account strategies aligned to UBDS group growth objectives
• Act as a trusted advisor to senior stakeholders, including C‑level contacts, understanding business priorities and shaping solutions accordingly
• Ensure high levels of client satisfaction, retention, and long‑term partnership development
• Identify, shape, and support the conversion of opportunities into revenue across the UBDS service portfolio
• Collaborate with delivery teams to ensure successful execution and alignment with client expectations
• Lead and coordinate multi‑disciplinary teams to position, pursue, and secure strategic opportunities
• Develop and maintain strong relationships with partner organisations to enhance client value and extend reach
• Support targeted new business development activities, including selective private sector opportunities where appropriate
• Contribute to the development of thought leadership, case studies, and client success stories
• Maintain accurate account plans, pipeline visibility, and revenue forecasts within Hubspot

Experience

• Proven experience in a Client Partner, Account Director, or senior client‑facing role within professional services or consulting
• Strong track record of managing and growing strategic accounts, particularly within the UK public sector
• Experience in consultative, value‑based selling and account expansion within complex organisations
• Demonstrated success in delivering revenue growth and building long‑term client relationships
• Relevant industry or sales certifications
• Knowledge of public sector frameworks (e.g. G‑Cloud, Digital Outcomes and Specialists (DOS))

Skills and Expertise

• Deep understanding of public sector procurement, governance, and operating environments
• Strong commercial acumen with the ability to identify and convert growth opportunities
• Excellent stakeholder management skills, with experience engaging senior executives and decision‑makers
• Broad understanding of digital transformation, including cloud, data and AI, and cybersecurity
• Ability to operate effectively across both sales and delivery environments
• Strong collaboration and leadership skills, particularly in matrixed organisations Certifications (Desirable):
• Relevant industry or sales certifications
• Knowledge of public sector frameworks (e.g. G-Cloud, Digital Outcomes and Specialists (DOS))

About You

• A client‑centric professional with a passion for delivering measurable business outcomes
• A strategic thinker with the ability to translate client challenges into actionable opportunities
• Highly collaborative, with the ability to influence and align stakeholders across all levels
• Commercially driven, with a proactive and growth‑oriented mindset
• Adaptable and comfortable operating in a fast‑paced, evolving environment
• Committed to continuous learning and staying current with industry and technology trends

Employee Benefits

• Training – All team members are offered a number of options in terms of personal development, whether it is technical led, business acumen or methodologies. We want you to grow with us and to help us achieve more
• Private medical cover for you and your spouse/partner, offered via Vitality
• Discretionary bonus based on a blend of personal and company performance
• Holiday – You will receive 25 Days holiday, plus 1 day for Birthday and 1 day for your work anniversary in addition to UK bank holidays
• Electric Vehicle leasing with salary sacrifice
• Contributed Pension Scheme
• Death in service cover

Equal Opportunities

We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.