Client Partner

SmartRecruiters, Inc.; Greater London; On-site; GBP 120,000 - 180,000; Full time

Job summary

The Klick Group is seeking an experienced Client Partner to lead senior client relationships and drive growth across EMEA and global healthcare accounts. You will partner with Strategy, Creative, Medical, Project Management, and leadership teams to align client priorities, commercial goals, and program delivery.

You will mentor Client Services colleagues, own forecasts and budgets, and pursue organic growth opportunities while ensuring compliant, high-quality programs.

Qualifications

• 12+ years in client service environments (advertising/agency).
• 5+ years pharma/healthcare/life sciences experience in regulated work.
• Experience managing large account scopes (3M+).
• 5+ years leading client services teams with delivery accountability.
• Financial ownership over forecasting, budgeting, staffing, and scopes.
• Experience presenting to executives (Director/Senior Director).
• Comfort using AI as part of how work gets done.
• Experience coordinating multi-market healthcare accounts (EMEA/global).
• Knowledge of pharmaceutical/healthcare marketing regulations and reviews.

Responsibilities

• Lead senior client relationships across EMEA/Global accounts, driving client health and growth.
• Manage a portfolio of healthcare/pharma accounts with budgets, staffing, and delivery priorities.
• Guide cross-functional teams to deliver compliant, high-quality client programs.
• Develop and mentor Client Services team members with coaching and performance expectations.
• Partner with leadership to identify growth opportunities, shape account plans, and scope development.

Skills

Client services leadership

Pharma/Healthcare experience

Cross-functional collaboration

Job description

The Klick Group - comprising Klick Health (including Oxford PharmaGenesis, Klick Katalyst, and btwelve), Klick Media, Klick Applied Sciences (including Klick Labs), and Klick Consulting is an ecosystem dedicated help life sciences brands achieve their full potential through best-in-class marketing and advertising, media, medical affairs and communications, market access, real-world evidence, and technology and analytics consulting - powered by 500+ in-house medical experts and award-winning data science and AI capabilities. Founded in 1997, we have offices in Toronto, New York, Oxford, London, Cambridge, Cardiff, Melbourne, Philadelphia, Saratoga Springs, São Paulo, and Singapore. One of the most-awarded health agencies on the planet, Klick is consistently recognized for its people-first culture as a Great Place to Work, Best Workplace for Women, Best Workplace for Inclusion, Most Admired Corporate Culture, and FORTUNE Best Workplace in Advertising. Klick also recently made history as Cannes Lions Healthcare Agency of the Year, Healthcare Network of the Year, and Independent Agency of the Year - Health.

About Our Client Services Craft

Our Client Services Craft ensures strong partnerships and seamless delivery across engagements. This craft connects strategy, execution, and relationships. Teams focus on alignment, clarity, and accountability. Their work drives successful outcomes for clients and internal teams.

Job Description

As Client Partner, this role leads senior client relationships, account growth, and delivery excellence across a portfolio of healthcare and life sciences accounts. The role partners closely with Strategy, Creative, Medical, Project Management, and leadership teams to align client priorities, commercial goals, and high-quality program execution. This person provides direction to client services teams while ensuring work is delivered with clarity, accountability, and regulatory awareness.

What You’ll Do

• Lead senior client relationships across EMEA/Global accounts, driving account health, client satisfaction, and long-term partnership growth.
• Manage a portfolio of healthcare or pharmaceutical accounts, including 3M+ in scope, forecasting, budgets, staffing, and delivery priorities.
• Guide cross-functional teams across Strategy, Creative, Medical, Project Management, and Production to deliver compliant, high-quality client programs.
• Develop and mentor Client Services team members through clear coaching, performance expectations, and account leadership standards.
• Partner with internal leadership to identify organic growth opportunities, shape account plans, and support scope development with Project Management.

Qualifications

Required:

• 12+ years of client service experience in advertising, marketing, or agency environments, including ownership of senior client relationships.
• 5+ years of pharmaceutical, healthcare, life sciences, or medical communications experience with observable understanding of regulated work.
• Experience managing 3M+ in account scope across multiple brands, markets, or large-scale client engagements.
• 5+ years leading, coaching, or managing Client Services team members with accountability for performance, delivery, and client outcomes.
• Demonstrated financial ownership of forecasting, budgeting, staffing, and scope management for complex client accounts.
• Experience presenting strategic recommendations, account updates, or business reviews to Director, Senior Director, or executive-level stakeholders.
• Comfort and enthusiasm for using AI as a regular part of how work gets done.
• Experience supporting EMEA or multi-market healthcare accounts with regional and local stakeholder coordination.
• Knowledge of pharmaceutical and healthcare marketing regulations, including experience working with Medical, Legal, and Regulatory review processes.
• Experience contributing to account planning, organic growth identification, and client business development opportunities.
• Experience creating, reviewing, or negotiating scopes of work in partnership with Project Management or Finance teams.

Additional Information

Our Commitment to Inclusion Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at [e-mail] and we will work with you to meet your accessibility needs and ensure you have a positive experience.