Client Partner

Ragged Edge; Camden Town; On-site; GBP 50,000 - 61,000; Full time

Benefits offered by this job

Learning & Development

Career coaching

Mental health support

Private medical insurance

Nutrition & wellness coaching

Financial Wellbeing

Work-Life Balance

Family Support

Celebrating Together

Job summary

Ragged Edge is seeking a client partnerships lead to own key relationships, bridging creative and commercial teams. You will drive strategic conversations, identify growth opportunities, and ensure value delivery across accounts.

We value financial rigour, forecasting, and clear reporting, enabling the team to track progress against goals. A flexible, studio-first culture welcomes adaptable professionals who can work across remote and on-site settings.

Qualifications

• Experience building strong client relationships and driving value.
• Strong commercial sense and ability to translate briefs into opportunities.
• Ability to manage multiple stakeholders and balance competing priorities.

Responsibilities

• Lead client relationships with vision and conviction.
• Own key client accounts and drive strategic conversations.
• Spot growth opportunities across accounts and negotiate value.
• Bring financial rigour through forecasting and reporting to stakeholders.
• Embrace AI and smarter ways of working to cut admin and protect thinking time.

Skills

Client relationship management

Commercial acumen

Stakeholder management

Job description

You have a deep understanding of your client's business. You spot the opportunity before they've said it out loud, and you back yourself to go after it. Clients trust you because you get their world, not just the deliverables.You'll build lasting relationships both internally and externally. Developing a strong strategic understanding of your clients, their businesses, and what they value most from Ragged Edge.

About the role

Your role isn't simply to run projects smoothly, although you'll do that brilliantly too. It's to lead the relationship, creatively, commercially, and with real conviction.

You'll own key client relationships. Building the kind of trust that means you're in the room for the conversations that matter, not just the ones on the agenda.

You'll build long lasting partnerships with your clients, spotting growth opportunities across your accounts before anyone asks you to look for it. And you'll have the commercial confidence to go after it, from shaping the opportunity to negotiating what it's worth.

You'll be the linchpin between creative, commercial and client. Balancing priorities, making the calls, and making sure nothing gets lost in translation between what the client needs and what the work becomes.

You'll bring financial rigour to the accounts you run. Forecasting and reporting clearly, so the team knows where we stand in view of our goals.

You'll embrace AI and smarter ways of working. Cutting the admin that doesn't need you, and protecting time for the thinking and relationships that do.

And you'll bring your voice to the wider Client Partnerships team, helping raise the standard of what we do and how we do it.

Who we're looking for

You're someone clients and the creative team want in the room. You ask the right questions, you listen deeply, challenging briefs and connect the dots other people miss. You set the standard for those around you, continuously raising the bar and an eye across the details.

You're commercially curious and naturally entrepreneurial, and you understand that every interaction is a chance to deepen trust and create value. You care about details because they matter, but you never lose sight of the bigger picture.

Most importantly, you're excited by the opportunity to help build one of the best Client Partnerships teams in the industry.

We're committed to building a diverse, inclusive environment where everyone feels appreciated for who they are and supported in their personal and professional growth. We encourage applications from people who may not necessarily 'fit' the typical client services mould. We're looking for people who think differently, because we do too.

While we have a flexible approach to remote working, we have a studio-first culture, with everyone on the team spending a minimum of 24 hours (roughly 3 days) a week in the studio.

From £55,000 depending on experience.

As a Certified B Corp we put our people first. Working at Ragged Edge comes with a carefully considered range of benefits across 6 key areas:

• Learning & Development
• Including career coaching, personal training budgets and regular 'Lunch & Learn' sessions.
• Including mental health support, private medical insurance and nutrition & wellness coaching.
• Financial Wellbeing
• Work-Life Balance
• Family Support
• Celebrating Together