Senior Client Manager

Ragged Edge; Greater London; Hybrid; GBP 43,000 - 53,000; Full time

Benefits offered by this job

Career coaching

Personal training budgets

Mental health support

Private medical insurance

Nutrition & wellness coaching

Lunch & Learn sessions

Job summary

Ragged Edge in London seeks a relationship-driven leader to grow client partnerships. You’ll be the bridge between creative, commercials and clients, turning conversations into actionable briefs and spotting growth opportunities.

The role blends hands-on account management with strategic client leadership, while embracing a studio-first culture that values collaboration and proactive problem solving. You’ll work to understand client needs, translate them for the team, and continuously elevate

Qualifications

• Solid grounding in client and project management.
• Ability to lead relationships and push for ownership.

Responsibilities

• Be the linchpin between creative, commercials and client teams.
• Turn client conversations into sharp, actionable briefs for the creative team.
• Identify opportunities to grow accounts and bring ideas forward.

Job description

You’re a relationship builder. Internally and externally. Developing a strong strategic understanding of your clients, their businesses, and what they value most from Ragged Edge.You’re a natural leader. The linchpin between creative, commercials, and the client. You’re hands-on, in the details, and driving decisions. And you’re always listening for the next opportunity, ready to take relationships to the next level.

About the role

You'll become an extension of the client’s team: the person with the context, the instinct, and the answers, or who at least knows exactly who to ask.

You go beyond the day-to-day and turn status updates into genuine conversations about where the account, and the client's business, is heading next. You listen deeply and spot opportunities to enhance the relationship.

You'll turn client conversations into sharp, actionable briefs. Translating what they need into something the creative team can run with, without having to fill in the gaps themselves.

You'll keep spotting opportunities to grow your accounts before they're obvious, and you'll bring ideas forward rather than waiting to be asked for them.

You’ll be ambitious and hungry to learn from those around you as well as helping to drive the day to day and push the team to continuously improve.

You'll use AI and smarter ways of working to stay ahead of the admin, so your energy goes into the relationships and the creative work, not the processes around it.

And you'll keep building the strategic understanding and commercial instincts that will take you from managing accounts to leading them.

Who we’re looking for

You've got a solid grounding in client and project management, and you're hungry for more ownership. You hold the details and the bigger picture at the same time. And you're not afraid to ask the difficult question when it needs asking, or to push back when something doesn't add up.

You want a role that stretches you toward leading relationships, not just running projects.

Most importantly, you're excited by the opportunity to help build one of the best Client Partnerships teams in the industry.

We're committed to building a diverse, inclusive environment where everyone feels appreciated for who they are and supported in their personal and professional growth. We encourage applications from people who may not necessarily 'fit' the typical client services mould. We're looking for people who think differently, because we do too.

While we have a flexible approach to remote working, we have a studio-first culture, with everyone on the team spending a minimum of 24 hours (roughly 3 days) a week in the studio.

From £48,000 depending on experience.

As a Certified B Corp we put our people first. Working at Ragged Edge comes with a carefully considered range of benefits across 6 key areas:

Learning & Development

Including career coaching, personal training budgets and regular ‘Lunch & Learn’ sessions.

Including mental health support, private medical insurance and nutrition & wellness coaching.

Financial Wellbeing

Work-Life Balance

Family Support

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